Helpdesk Administrator (5943)
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £26,000.00 to £27,000.00 per year |
| Hours: | Full time |
| Closing date: | 19 February 2026 |
| Location: | East Kilbride, South Lanarkshire |
| Remote working: | On-site only |
| Company: | Murray Recruitment |
| Job type: | Permanent |
| Job reference: | 5943 |
Summary
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire.
Role Overview:
This is a key position supporting a busy office and field-based team by providing essential administrative and helpdesk support. The successful candidate will play a pivotal role in coordinating operations, managing customer interactions, and ensuring the smooth delivery of services across multiple contracts.
Key Responsibilities:
Act as the first point of contact for incoming phone calls and enquiries.
Update and monitor customer portals.
Assist with invoicing and raising jobs using CLIK software.
Create RAMS (Risk Assessments and Method Statements) for customers.
Liaise with engineers and chase weekly job sheets.
Manage and book training courses, maintaining internal training records.
Oversee company vehicles, including booking servicing and MOTs.
Support internal audits in line with ISO standards.
Complete and submit forms for company accreditations.
Skills & Experience:
Previous experience in a helpdesk or administrative role, ideally within a service or engineering environment.
Familiarity with job management systems such as CLIK or SIMPRO (desirable)
Excellent communication and organisational skills.
Strong attention to detail and ability to manage multiple priorities.
Proficient in Microsoft Office applications.
Knowledge of RAMS and ISO auditing processes would be advantageous.
Offering:
Monday to Friday, 8:30am – 5:00pm (1-hour lunch break).
Salary of £26,000 – £27,000 per annum, depending on experience.
28 days holiday per year, inclusive of bank holidays.
Company pension scheme.
Free onsite parking.