13983 - Delivery Manager - Birmingham
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £35,335 to £37,847 per year |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | B4 7NA |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 13983 |
Summary
Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in Birmingham Crown Court.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role
Birmingham Crown Court sits within HMCTS’ Midlands region in the West Midlands and Warwickshire Crime Cluster, supported by the Operations Manager and Court Delivery Managers.
Birmingham Crown Court forms part of HMCTS’ West Midlands Crime Region and is supported by an established leadership structure, including the Operations Manager and Court Delivery Managers. We are currently recruiting two Court Delivery Managers (HEO) who will jointly lead and manage a large Court Clerk team based at Birmingham Crown Court.
These two posts have shared core responsibilities, but each also carries a distinct area of focus:
Role 1 – Operational Compliance Lead: This post includes regional responsibility for leading key operational compliance activity across the West Midlands Crime Region. The successful candidate will demonstrate strong familiarity with compliance‑driven processes and will oversee the effective implementation, monitoring and continuous improvement of compliance standards across the region.
Role 2 – Court Clerk Team Operations Lead: This post focuses on the day‑to‑day management of the Court Clerk team, ensuring the smooth delivery of daily court operations. The successful candidate will manage workflow, support clerks with immediate operational needs, and maintain high-quality service delivery in a fast‑paced environment.
Across both posts, the successful candidates will play a vital role in ensuring the effective running of Birmingham Crown Court. They will lead and develop the Court Clerk team, support the Operations Manager to meet operational requirements, contribute to regional performance objectives, and deliver a consistent, professional and customer‑focused service.
You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.
Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
If you are ready to take on a challenging and rewarding role with real purpose apply today.
Please refer to the job description attachment for more information.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 32 hours per week over 5 days.
Our Delivery Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role in Birmingham Crown Court.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role
Birmingham Crown Court sits within HMCTS’ Midlands region in the West Midlands and Warwickshire Crime Cluster, supported by the Operations Manager and Court Delivery Managers.
Birmingham Crown Court forms part of HMCTS’ West Midlands Crime Region and is supported by an established leadership structure, including the Operations Manager and Court Delivery Managers. We are currently recruiting two Court Delivery Managers (HEO) who will jointly lead and manage a large Court Clerk team based at Birmingham Crown Court.
These two posts have shared core responsibilities, but each also carries a distinct area of focus:
Role 1 – Operational Compliance Lead: This post includes regional responsibility for leading key operational compliance activity across the West Midlands Crime Region. The successful candidate will demonstrate strong familiarity with compliance‑driven processes and will oversee the effective implementation, monitoring and continuous improvement of compliance standards across the region.
Role 2 – Court Clerk Team Operations Lead: This post focuses on the day‑to‑day management of the Court Clerk team, ensuring the smooth delivery of daily court operations. The successful candidate will manage workflow, support clerks with immediate operational needs, and maintain high-quality service delivery in a fast‑paced environment.
Across both posts, the successful candidates will play a vital role in ensuring the effective running of Birmingham Crown Court. They will lead and develop the Court Clerk team, support the Operations Manager to meet operational requirements, contribute to regional performance objectives, and deliver a consistent, professional and customer‑focused service.
You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.
Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan for the cluster, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
If you are ready to take on a challenging and rewarding role with real purpose apply today.
Please refer to the job description attachment for more information.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 32 hours per week over 5 days.