13962 - Lead Service Manager
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £58,511 to £70,725 per year |
| Additional salary information: | The national salary range is £58,511 - £65,329, London salary range is £63,343 - £70,725. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 02 February 2026 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 13962 |
Summary
Lead Service Manager - Event Management
Location: National*
Closing Date: 2nd February
Interviews: Week commencing 9th February
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary:
National: £58,511-£65,329
London: £63,343-£70,725 (which may include an allowance up to £332)
Working pattern: Full-time, part-time, flexible working
Contract Type: Permanent
Number of Roles: 1
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Lead Event Management Service Manager
here at Justice Digital, to be part of our warm and collaborative Technology Operations team.
Technology Operations (Tech Ops) sits at the heart of Justice Digital, ensuring our technology services are stable, secure and continually improving for the 100,000+ users who rely on them across the Ministry of Justice.
Tech Ops brings together service management, engineering, monitoring and automation to deliver resilient, high-performing technology.
This role aligns with ‘Head of IT service management’ in the Government Digital and Data Framework IT service manager - Government Digital and Data Profession Capability Framework
The Event Management Service is a new capability that will strengthen how we detect issues, understand service health and prevent disruption. As Lead Event Management Service Manager, you will design and mature this function, establishing a clear approach to monitoring, observability, event correlation and proactive intervention.
You will work closely with Service Resilience, Major Incident Management and engineering teams to improve early detection, reduce major incident impact and embed a culture of proactive, data-driven operations. The role also shapes our use of modern operational practices such as automation, service reliability standards, ensuring new and existing services are operationally ready and continually improving.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Establish and lead a robust, intelligence-led Event Management Service, aligned with ITIL best practice and Technology Operations governance.
Strategic thinking - lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met
Design and maintain clear, effective operating procedures to ensure consistent, high-quality delivery across all service areas.
Ensure critical services transition into the Event Management framework with defined monitoring standards, ownership, and thresholds.
Service focus - see the bigger picture by taking groups of services and investigating how to get the best of underlying services
Oversee timely detection, categorisation, prioritisation, and escalation of events that could impact business-critical services.
Lead event correlation and trend analysis to identify patterns and early warning indicators, escalating findings to prevent incidents.
Collaborate closely with Incident, Problem, and Change Management to enhance service stability, reduce repeat incidents, and improve overall resilience.
Continual service improvement - lead and develop a team of experts to deliver service improvements
Stakeholder Relationship management - build long-term strategic relationships and communicate clearly and regularly with stakeholders, supporting mutual needs and commitments while focusing on user needs
Ownership & initiative - take accountability for issues that occur and be proactive in searching for potential problems
Technical Understanding – show a thorough understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape.
Additional Responsibilities
Your additional responsibilities may include but are not limited to:
Line manager support, guidance and mentoring for more junior or new members of staff
Contribution to corporate activities such as membership of a project board or internal network
Lead activities and knowledge sharing as part of the profession Community of Practice
Contribute to / participate in cross-government forums as appropriate
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
Location: National*
Closing Date: 2nd February
Interviews: Week commencing 9th February
Grade: 7
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary:
National: £58,511-£65,329
London: £63,343-£70,725 (which may include an allowance up to £332)
Working pattern: Full-time, part-time, flexible working
Contract Type: Permanent
Number of Roles: 1
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for a Lead Event Management Service Manager
here at Justice Digital, to be part of our warm and collaborative Technology Operations team.
Technology Operations (Tech Ops) sits at the heart of Justice Digital, ensuring our technology services are stable, secure and continually improving for the 100,000+ users who rely on them across the Ministry of Justice.
Tech Ops brings together service management, engineering, monitoring and automation to deliver resilient, high-performing technology.
This role aligns with ‘Head of IT service management’ in the Government Digital and Data Framework IT service manager - Government Digital and Data Profession Capability Framework
The Event Management Service is a new capability that will strengthen how we detect issues, understand service health and prevent disruption. As Lead Event Management Service Manager, you will design and mature this function, establishing a clear approach to monitoring, observability, event correlation and proactive intervention.
You will work closely with Service Resilience, Major Incident Management and engineering teams to improve early detection, reduce major incident impact and embed a culture of proactive, data-driven operations. The role also shapes our use of modern operational practices such as automation, service reliability standards, ensuring new and existing services are operationally ready and continually improving.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Establish and lead a robust, intelligence-led Event Management Service, aligned with ITIL best practice and Technology Operations governance.
Strategic thinking - lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met
Design and maintain clear, effective operating procedures to ensure consistent, high-quality delivery across all service areas.
Ensure critical services transition into the Event Management framework with defined monitoring standards, ownership, and thresholds.
Service focus - see the bigger picture by taking groups of services and investigating how to get the best of underlying services
Oversee timely detection, categorisation, prioritisation, and escalation of events that could impact business-critical services.
Lead event correlation and trend analysis to identify patterns and early warning indicators, escalating findings to prevent incidents.
Collaborate closely with Incident, Problem, and Change Management to enhance service stability, reduce repeat incidents, and improve overall resilience.
Continual service improvement - lead and develop a team of experts to deliver service improvements
Stakeholder Relationship management - build long-term strategic relationships and communicate clearly and regularly with stakeholders, supporting mutual needs and commitments while focusing on user needs
Ownership & initiative - take accountability for issues that occur and be proactive in searching for potential problems
Technical Understanding – show a thorough understanding of the technical concepts required for the role and can explain how these fit into the wider technical landscape.
Additional Responsibilities
Your additional responsibilities may include but are not limited to:
Line manager support, guidance and mentoring for more junior or new members of staff
Contribution to corporate activities such as membership of a project board or internal network
Lead activities and knowledge sharing as part of the profession Community of Practice
Contribute to / participate in cross-government forums as appropriate
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!