Customer Service Advisor
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 19 February 2026 |
| Location: | Sheffield, South Yorkshire |
| Remote working: | On-site only |
| Company: | Tudor Employment Agency Ltd |
| Job type: | Temporary |
| Job reference: | TEAVEOCSA/04 |
Summary
Tudor Employment Agency are currently seeking a proactive and customer‑focused Customer Service Advisor to work for our client based in Sheffield, S4.
The ideal candidate will be responsible for handling customer enquiries across multiple channels, ensuring timely and accurate responses in a fast‑paced environment. This role is essential to maintaining excellent service standards for members of the public on behalf of Sheffield City Council and offers opportunities for development within a dynamic customer service setting.
Rate of pay: £12.21 per hour
Hours of work: Monday to Friday – Working Hours between 8.00am and 6.00pm on a weekly rota basis
Key Responsibilities for the Customer Service Advisor:
Communicating directly with customers via telephone, email, electronic systems, social media and face‑to‑face when required
Processing incoming calls, emails and service-related enquiries from members of the public across Sheffield regarding services delivered by Veolia on behalf of Sheffield City Council
Carrying out both reactive and proactive customer service tasks to ensure contractual service levels and call targets are consistently achieved
Dealing with incoming calls in a professional, timely and friendly manner for both internal and external customers
Responding promptly and effectively to customer enquiries
Handling and resolving complaints at the first point of contact wherever possible, ensuring customer satisfaction and business requirements are met
Obtaining and evaluating relevant information to resolve service issues efficiently
Processing service requests, enquiries and complaints, ensuring all information is recorded accurately and passed to relevant teams
Liaising with internal stakeholders such as Operations and Systems Support to ensure work is completed and database amendments are made correctly
Carrying out call‑backs to customers to provide updates on progress
Communicating expected timescales for resolution clearly and professionally
Maintaining full awareness of all processes and ensuring high standards of service quality at all times
Supporting the management of a customer base of approximately 240,000 properties across Sheffield
Key Skills for the Customer Service Advisor:
Proven ability to deliver exceptional customer service across multiple communication channels
Strong listening skills and the ability to identify customer needs effectively
Ability to work collaboratively within a team and remain calm under pressure
Excellent organisational and planning skills, with the ability to prioritise tasks
Strong interpersonal skills with high attention to detail
Proactive, adaptable and able to go the extra mile for customers
Flexible and open to a broad range of tasks within a changing environment
Confident telephone manner with strong verbal communication
Competent IT skills, including the ability to learn new systems quickly
Ability to take initiative with a genuine interest in delivering a first-class customer experience
How to Apply
In order to be considered for the Customer Service Advisor vacancy, or for further information, please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCSA/04.
Applicants can also register online by clicking the link –
https://tinyurl.com/ONLINECOMTEMP1
For information on all of our roles, please refer to www.tudoremployment.co.uk.
#TeamTudor await your call!
The ideal candidate will be responsible for handling customer enquiries across multiple channels, ensuring timely and accurate responses in a fast‑paced environment. This role is essential to maintaining excellent service standards for members of the public on behalf of Sheffield City Council and offers opportunities for development within a dynamic customer service setting.
Rate of pay: £12.21 per hour
Hours of work: Monday to Friday – Working Hours between 8.00am and 6.00pm on a weekly rota basis
Key Responsibilities for the Customer Service Advisor:
Communicating directly with customers via telephone, email, electronic systems, social media and face‑to‑face when required
Processing incoming calls, emails and service-related enquiries from members of the public across Sheffield regarding services delivered by Veolia on behalf of Sheffield City Council
Carrying out both reactive and proactive customer service tasks to ensure contractual service levels and call targets are consistently achieved
Dealing with incoming calls in a professional, timely and friendly manner for both internal and external customers
Responding promptly and effectively to customer enquiries
Handling and resolving complaints at the first point of contact wherever possible, ensuring customer satisfaction and business requirements are met
Obtaining and evaluating relevant information to resolve service issues efficiently
Processing service requests, enquiries and complaints, ensuring all information is recorded accurately and passed to relevant teams
Liaising with internal stakeholders such as Operations and Systems Support to ensure work is completed and database amendments are made correctly
Carrying out call‑backs to customers to provide updates on progress
Communicating expected timescales for resolution clearly and professionally
Maintaining full awareness of all processes and ensuring high standards of service quality at all times
Supporting the management of a customer base of approximately 240,000 properties across Sheffield
Key Skills for the Customer Service Advisor:
Proven ability to deliver exceptional customer service across multiple communication channels
Strong listening skills and the ability to identify customer needs effectively
Ability to work collaboratively within a team and remain calm under pressure
Excellent organisational and planning skills, with the ability to prioritise tasks
Strong interpersonal skills with high attention to detail
Proactive, adaptable and able to go the extra mile for customers
Flexible and open to a broad range of tasks within a changing environment
Confident telephone manner with strong verbal communication
Competent IT skills, including the ability to learn new systems quickly
Ability to take initiative with a genuine interest in delivering a first-class customer experience
How to Apply
In order to be considered for the Customer Service Advisor vacancy, or for further information, please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEAVEOCSA/04.
Applicants can also register online by clicking the link –
https://tinyurl.com/ONLINECOMTEMP1
For information on all of our roles, please refer to www.tudoremployment.co.uk.
#TeamTudor await your call!