Office Coordinator - Southampton
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £26,208 per year |
| Hours: | Full time |
| Closing date: | 19 February 2026 |
| Location: | SO151GW |
| Remote working: | On-site only |
| Company: | Palladium International Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
Company Overview
You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting skills and employment and are currently delivering 30 programmes for the UK Government.
Programme Overview
The Restart programme offers enhanced support to Universal Credit claimants who have been out of work for at least 6 months to find jobs in their local area. Starting at the end of June 2021, it will benefit more than 1 million Universal Credit claimants who are expected to look for and be available for work but have no sustained learnings. The scheme will provide up to 12 months of tailored support for each customer. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.
The role is located in Southampton
The Office Coordinator will report to the Business Manager.
Primary Duties and responsibilities:
The Office Coordinator is responsible for providing general office administrative duties, answering first line customer queries and providing an excellent customer focused service, in a result driven environment.
Responds to first line enquiries from customers or colleagues, managing the arrival of customers on site and sign posting effectively to the relevant activity and colleagues;
Be the Customer Service Champion for the office;
Administration of Petty Cash and assist with associated payments following all processes and procedures for ordering, distributing, and managing petty cash;
Ensures the weekly petty cash audit is completed and uploaded, and that all records are stored correctly in line with organisational policy
Follows and completes procurement processes for new vendors, ensuring all required documentation, approvals and compliance steps are met in line with organisational policy
Capture walk in referrals in a timely manner and work closely with branch engagement team to ensure referrals can be processed in line with agreed service level agreements (SLAs);
Collate “good news” stories working closely with Employment Advisors, Employer Consultants, and customers, liaise with marketing and social media teams to ensure these are shared internally and externally with relevant third-party organisations (e.g. Job Centres);
Locates and extracts specified information from files, document and records as requested to support analytical or reporting requirements and to support quality and compliance within branch;
Assist with asset management processes, including maintaining accurate asset records, coordinating the allocation and return of equipment, and supporting stock checks where required.
Any other ad hoc duties in line with delivery program requirements
Required :
Experience of general office administrative duties;
Experience of answering first line customer queries and providing customer focused service delivery in a result driven environment;
The ability to build rapport and work effectively in a sometimes-challenging environment;
Experience of appropriate IT systems including Microsoft office packages and databases.
Experience of money handling, financial processes and invoicing, ensuring accuracy and compliance with organisational procedures
Key Competencies:
Creative intelligence;
Ability to motivate, challenge and inspire;
Proactive and solution focused;
Excellent communication skills;
Performance and target focused;
Excellent organisation and prioritisation skills;
The determination and drive to want to make a positive difference.
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.
Palladium International is a Real Living Wage Employer.
You would be joining Palladium, a global impact organisation, with 3,000 employees in over 90 countries. We are a mission-driven business, for whom the impact of our work is as important as the commercial return; the common feature of all our work, regardless of contract size, is the requirement that it contributes to positive social and economic impact. We simply call this ‘Positive Impact’. For the past 50 years, we have been helping our clients to see the world as interconnected in over 90 countries- by formulating strategies, building partnerships, and implementing programs that deliver lasting positive impact. We are experienced in implementing large, complex programmes supporting skills and employment and are currently delivering 30 programmes for the UK Government.
Programme Overview
The Restart programme offers enhanced support to Universal Credit claimants who have been out of work for at least 6 months to find jobs in their local area. Starting at the end of June 2021, it will benefit more than 1 million Universal Credit claimants who are expected to look for and be available for work but have no sustained learnings. The scheme will provide up to 12 months of tailored support for each customer. Palladium will work with employers, local government, and other partners to deliver tailored support for individuals.
The role is located in Southampton
The Office Coordinator will report to the Business Manager.
Primary Duties and responsibilities:
The Office Coordinator is responsible for providing general office administrative duties, answering first line customer queries and providing an excellent customer focused service, in a result driven environment.
Responds to first line enquiries from customers or colleagues, managing the arrival of customers on site and sign posting effectively to the relevant activity and colleagues;
Be the Customer Service Champion for the office;
Administration of Petty Cash and assist with associated payments following all processes and procedures for ordering, distributing, and managing petty cash;
Ensures the weekly petty cash audit is completed and uploaded, and that all records are stored correctly in line with organisational policy
Follows and completes procurement processes for new vendors, ensuring all required documentation, approvals and compliance steps are met in line with organisational policy
Capture walk in referrals in a timely manner and work closely with branch engagement team to ensure referrals can be processed in line with agreed service level agreements (SLAs);
Collate “good news” stories working closely with Employment Advisors, Employer Consultants, and customers, liaise with marketing and social media teams to ensure these are shared internally and externally with relevant third-party organisations (e.g. Job Centres);
Locates and extracts specified information from files, document and records as requested to support analytical or reporting requirements and to support quality and compliance within branch;
Assist with asset management processes, including maintaining accurate asset records, coordinating the allocation and return of equipment, and supporting stock checks where required.
Any other ad hoc duties in line with delivery program requirements
Required :
Experience of general office administrative duties;
Experience of answering first line customer queries and providing customer focused service delivery in a result driven environment;
The ability to build rapport and work effectively in a sometimes-challenging environment;
Experience of appropriate IT systems including Microsoft office packages and databases.
Experience of money handling, financial processes and invoicing, ensuring accuracy and compliance with organisational procedures
Key Competencies:
Creative intelligence;
Ability to motivate, challenge and inspire;
Proactive and solution focused;
Excellent communication skills;
Performance and target focused;
Excellent organisation and prioritisation skills;
The determination and drive to want to make a positive difference.
Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Should you require any reasonable adjustments or accommodations to be made due to a disability or any other circumstance, please let us know.
Palladium International is a Real Living Wage Employer.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.