Customer Service Agent
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £13.9 per hour |
| Hours: | Full time |
| Closing date: | 18 February 2026 |
| Location: | LE11 2EP |
| Company: | Workchain |
| Job type: | Contract |
| Job reference: | 52492 |
Summary
Workchain is currently looking for an experienced Specialist Support Officer to join our client's team in Loughborough. The role forms a vital part of the provision of supported housing services to customers who are elderly and vulnerable and require support to remain in independent living. The supported housing service comprises the Lifeline service and Wardens services working together to deliver a responsive, customer-focused service that meets individual needs of people with varying degrees of support requirements, disabilities and medical conditionsKey Responsibilities:- Provide specialist administrative and clerical support- Assist in processing and managing documentation- Liaise with internal and external stakeholders- Maintain accurate records and databasesThe role is 24 hours per week based on a 4 day rolling shift pattern Day 1 22.30-06.30, Day 2 17.30-22.30, Day 3 12.00-17.30, Day 4 06.30-12.00, 4 days off then start on Day 1 shift..Qualifications:- Previous experience in a similar role - MUST HAVE EXPERIENCE WITH Tunstall PNC call taking- Strong communication and organizational skills- Proficient in Microsoft Office suiteTo apply for this role, please visit workchain.co.uk and complete the online application form.