Patient Service Adviser
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 26 January 2026 |
| Location: | Northampton, NN4 0GP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3523-19012026 |
Summary
The Patient Care Navigator supports patients by guiding them to the most appropriate healthcare services within Earls Barton & Penvale Park Medical Centre and the wider community. The role involves acting as a first point of contact, responding to patient enquiries professionally and empathetically via telephone, online systems and face-to-face interactions. The post holder will assess patient needs, book and manage appointments, and signpost patients to clinicians, community services, social prescribing options and self-care resources. They will help patients understand care pathways, reduce barriers to access, and ensure patients receive timely and appropriate support. The role requires maintaining accurate patient records, handling confidential information in line with data protection regulations, and using clinical IT systems effectively. The Patient Care Navigator will work closely with GPs, nurses and the wider practice team to manage demand, improve patient flow and enhance the overall patient experience. Strong communication skills, organisation, adaptability and a compassionate approach are essential to supporting high-quality, patient-centred care.