PCN People and Operations Manager

Posting date:	19 January 2026
Salary:	£40,000.00 to £45,000.00 per year
Additional salary information:	£40000.00 - £45000.00 a year
Hours:	Full time
Closing date:	06 February 2026
Location:	London, SE23 2JF
Company:	NHS Jobs
Job type:	Permanent
Job reference:	U0107-26-0000

Summary

Job Summary and Main Duties To coordinate and support the delivery of high quality primary health care projects and systems within Aplos Health PCN. To support the PCN Clinical Director and Board to ensure the smooth running of the PCN. To be involved in the management and development of the PCN To be accountable for the submission of performance and quality reports to the Commissioning Body. To work alongside the lead Practice and their financial infrastructure. To collaborate with shared projects, including recruitment of PCN wide roles. To represent Aplos Health PCN in cross organisation meetings when agreed e.g. ICB, INTs meetings. To monitor and evaluate effective implementation of the Direct Enhanced Service contract, reporting on milestones and key performance indicators. To ensure staff within Aplos Health PCN are working towards a common framework where desirable. Develop and run administrative systems for Aplos Health PCN projects. To be responsible for the delivery of projects as approved by the Board within budget, timescales & national guidelines. HR Duties To convene and lead relevant meetings, ensuring outcomes are recorded and shared with member Practices and key stakeholders e.g. PCN Board meetings To lead on training for PCN wide staff and projects. To provide support, facilitation and management of a complete end to end employment cycle of PCN employees including; recruitment, on-boarding, appraisals, performance management, promotions, contract addendums, disciplinary investigations, grievances and complaint handling, general HR enquiries, work permits/visas and contract terminations. Operation and Organisational Duties Organise the procurement of office equipment, supplies and services within agreed budgets. Be aware of performance and quality indicators for all aspects of Primary Care. Liaise and work with different practices on an ad-hoc project basis. Performance and Quality Indicators The post-holder should strive for continuous improvement, both personally and in the services that the PCN delivers. The post-holder should, as a minimum: Be aware of local and national quality standards for all aspects of primary care. Ensure that the PCN meets all Health and Social Care Act requirements. Assist in the production of information for clinical audit as requested by other members of staff or the Board. Work with the ICB to validate patients information, performing regular checks and quality audits. Effectively manage their own time, workload and resources. Ensuring personal KPIs are achieved. These to be determined during your probationary period. Strategy and Development Whilst not the primary functions of this role, opportunities and future development are what will drive the PCN forward successfully. As such, the post-holder should be aware of these opportunities and report them to the Clinical Director. As a minimum they should: Identify potential clinical and organisational improvements to enhance and improve integrated care and services to patients. Represent the Board at any external meetings as requested by the Board, taking the Boards view forward. Report back to the Board after these meetings. Explore all possibilities for future development with outside agencies. Contributing to the implementation of services Develop new policies, standards, SOPs and guidelines as required. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Other Duties To carry out other duties that are required within the role as it evolves within the development of the organisation. All staff are expected to work in a flexible way, undertaking tasks which are not specifically covered by their individual description These additional duties will usually cover unforeseen circumstances or changes in work and they will normally be compatible with the post-holders regular type of work. If the additional responsibility or task become a regular or frequent part of the staff members job, it will be included in the job description in consultation with the member of staff. To ensure patient confidentiality, respect, and dignity is adhered to at all times. To ensure infection control policies and procedures are maintained. To extract safeguarding information and follow the appropriate pathway. To keep the working area clean, tidy and professional whilst adhering to GDPR regulations. To work across different Practices on an adhoc/when required basis Flexibility Due to the nature of Primary Care PCNs, the nature of this post will undoubtedly change. As such, flexibility is essential. The postholder is required to carry out any duties that may reasonably be requested by the Partners, Clinical Director or Management team. No Job Description can give a complete account of all aspects of the post. Therefore, from time to time, the demands of the organisation will require adjustments in the responsibilities of the post. No such adjustments however, may be made without the agreement of the PCN and Clinical Director or without full consultation with the post-holder. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, Practice staff and other Healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Not to enter patients records without clinical or administrative need to do so Health and Safety Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Routine management of own team / team areas, and maintenance of work space standards Waste management, including collection, handling, segregation, container management, storage and collection Decontamination control procedures, management and training, and equipment maintenance Safe management of sharps procedures, including training, use, storage and disposal Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general patient areas generally clean, sterile, identifying issues and hazards risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation where appropriate with other sector managers Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Quality and Diversity Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Annual appraisal with PCN Clinical Director and an appropriate Practice Manager's Communication Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly