Reception Supervisor
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £14.06 to £15.43 per hour |
| Additional salary information: | £14.06 - £15.43 an hour |
| Hours: | Full time |
| Closing date: | 03 February 2026 |
| Location: | Oldham, OL3 6AH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5333-26-0001 |
Summary
The following are the core responsibilities of the Reception Supervisor in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Support reception staff development, providing guidance and direction Ensure that the reception team action all incoming emails, correspondence, and requests as necessary Seek to resolve any day-to-day staff issues locally. If not possible, escalate to the mnagament team for action Induction and training of receptionists to agreed standards and ongoing review, ensuring staff are up to date with mandatory training Update receptionists HR records as necessary On an ongoing basis gather data to ensure staffing levels are matched to demand. Produce the reception rotas Support in the production of practice rotas Assist in maintain and monitor the practice appointment system Support the leadership in assisting with total triage administration Deputise and support during periods of absence Support the Practice Manager with all Patient Participation Group related matters Support all clinical staff with general administrative tasks as requested Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Process personal, telephone and e-requests for appointments Initiate contact with and respond to, requests from patients, team members and external agencies Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team Input data into patients healthcare records as necessary Manage all queries as necessary in an efficient manner Accurately clinically code data into the patient record on the clinical system Conduct system searches as requested Ensure that documentation is correctly filed and photocopied as required Oversee and data-enter new and temporary registrations and relevant patient information as required Undertake a broad spectrum of administrative duties commensurate with the role Be an integral part of the general practice team Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children Support in the delivery of enhanced services and other service requirements Undertake all mandatory training and induction programmes Contribute to and embrace the spectrum of clinical governance Maintain a clean, tidy, effective working area at all times Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed In addition to the primary responsibilities, the Lead Receptionist has the following wider responsibilities: Support administrative staff, providing cover during staff absences Use the principles of modern general practice to maximise opportunities for streamlining processes and improving the patient journey Scan patient related documentation and attach scanned documents to patients healthcare records Support health promotion and display promotional material on the allocated noticed boards and in the waiting room Participate in local initiatives to enhance service delivery and patient care To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently Support and participate in shared learning