Service Improvement Officer
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £46,142 to £49,282 per year |
| Hours: | Full time |
| Closing date: | 03 February 2026 |
| Location: | TS25 5TH |
| Remote working: | On-site only |
| Company: | Cleveland Fire Brigade |
| Job type: | Permanent |
| Job reference: |
Summary
As a Service Improvement Officer, you will be an integral part of the Governance and Assurance Directorate which includes Business Continuity, Health & Safety, Operational/Organisational Assurance and Risk & Performance and Service Improvement. You will be responsible for effectively managing service improvement initiatives including planning and delivery of projects throughout the life cycle, which support the organisational priorities of Cleveland Fire Brigade to maximise return on investment and performance improvement within the constraints of time, budget and risk.
We're looking for someone who demonstrates openness, flexibility, and processes strong organisational skills and has the ability to work under pressure and meet deadlines. An individual who is responsive to the present and future needs of the organisation and can consider the best interest of all stakeholders.
You will be joining a professional, proud, passionate, and inclusive team and will have access to a range of benefits including:
Flexible working with our annualised hours system
Membership of the Local Government career average pension scheme
Family friendly policies to help you manage your home and work life balance
Free access to on-site gyms
Support when you may need it from the Fire Fighters Charity
Discounts from local and national chains / suppliers with your Blue Light Card
24/7 Employee Assistance line plus excellent occupational health services
Free parking at any of our sites
Please refer to the job description and person specification documents for full details of this post.
For an informal discussion about the post please contact Nicola Tranter, Assistant Director, Governance & Assurance 07889 059686.
Dates for noting:
Closing date: 23:59pm on 3rd February 2026.
Notification of shortlist: Week commencing 9th February 2026.
Interview (including presentation): Week commencing 16th February 2026.
We are an Equal Opportunities employer and aim to ensure that our workforce is representative of the communities we serve. We understand that having a workforce which is made up of those from the wide range of communities, localities and backgrounds will enable us to offer the best possible service through strong community links, better understanding of our communities and providing opportunities for all. We particularly welcome applications from individuals from Black or Minority Ethnic Backgrounds (BME), those who identify as Lesbian, Gay, Bisexual or Transgender (LGBT) or are registered as disabled as these groups are currently underrepresented within our workforce.
As part of our commitment to Safer Recruitment the successful candidate will be required to undertake a Standard DBS check,
We're looking for someone who demonstrates openness, flexibility, and processes strong organisational skills and has the ability to work under pressure and meet deadlines. An individual who is responsive to the present and future needs of the organisation and can consider the best interest of all stakeholders.
You will be joining a professional, proud, passionate, and inclusive team and will have access to a range of benefits including:
Flexible working with our annualised hours system
Membership of the Local Government career average pension scheme
Family friendly policies to help you manage your home and work life balance
Free access to on-site gyms
Support when you may need it from the Fire Fighters Charity
Discounts from local and national chains / suppliers with your Blue Light Card
24/7 Employee Assistance line plus excellent occupational health services
Free parking at any of our sites
Please refer to the job description and person specification documents for full details of this post.
For an informal discussion about the post please contact Nicola Tranter, Assistant Director, Governance & Assurance 07889 059686.
Dates for noting:
Closing date: 23:59pm on 3rd February 2026.
Notification of shortlist: Week commencing 9th February 2026.
Interview (including presentation): Week commencing 16th February 2026.
We are an Equal Opportunities employer and aim to ensure that our workforce is representative of the communities we serve. We understand that having a workforce which is made up of those from the wide range of communities, localities and backgrounds will enable us to offer the best possible service through strong community links, better understanding of our communities and providing opportunities for all. We particularly welcome applications from individuals from Black or Minority Ethnic Backgrounds (BME), those who identify as Lesbian, Gay, Bisexual or Transgender (LGBT) or are registered as disabled as these groups are currently underrepresented within our workforce.
As part of our commitment to Safer Recruitment the successful candidate will be required to undertake a Standard DBS check,
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.