AI Project Support Officer | South London and Maudsley NHS Foundation Trust
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £46,419 - £55,046 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 18 February 2026 |
| Location: | London, SE5 8AZ |
| Company: | South London and Maudsley NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7745125/334-NCL-7640611-MU-A |
Summary
This role will be responsible for project managing and coordinating the project deliverables for the Artificial Intelligence and Automation Programme, which sit under the Digital directorate.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. For this role, we offer career pathways to Senior manager roles within the IG and the wider team.In addition, we offer ongoing training and development in conjunction with the BCS membership.
The role is essential to ensure that:
• Project deliverables are effectively coordinated, tracked, and delivered on time.
• Communications deliverables are planned, executed, and aligned with the Artificial Intelligence Strategy, overarching programme goals and workstream action plans.
• Strong relationships with digital, clinical, procurement colleagues and the Trust’s communications team are maintained and facilitated.
• Stakeholder engagement activities, including collaboration with service users and carers, are supported under the guidance of the line manager.
Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.
This role sits within the Digital Services Team and this role is located at Denmark Hill
Maudsley Hospital(headquarters)
Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.
What We Need from the Successful Candidate
We are looking for a candidate who:
• Has proven experience in project management, including the ability to balance strategic oversight with hands-on execution. Experience doing this with the implementation of a new digital tool would be advantageous.
• Is adaptable and capable of thriving in a dynamic, evolving programme environment with ambiguous and changing priorities.
• Possesses excellent organisational, interpersonal, and communication skills, enabling effective coordination of complex workstreams.
• Demonstrates a proactive and collaborative approach to relationship management with diverse stakeholders.
As this role is situated within a programme environment, the specific subject matter and scope of responsibilities may evolve as programme needs change. However, the core project management skillset will remain critical.
The postholder will:
• Lead and coordinate project deliverables, ensuring they are aligned with programme timelines and objectives.
• Plan, deliver, and evaluate communications activities to support programme engagement and stakeholder awareness.
• Facilitate effective relationship management with procurement teams, the Trust’s communications team, and other key stakeholders.
• Support stakeholder engagement initiatives, including direct involvement with service users and carers.
• Maintain project documentation, risk logs, and progress reports to ensure transparency and accountability.
• Adapt and respond to programme changes, reprioritising deliverables as needed.
Our values:
· WorkingTogether,withKindnessandRespect
Organisational Context and Reporting Lines
This role sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The postholder will report to the AI and Automation Programme Manager (Programme Manager) and work closely with multidisciplinary project workstreams, Digital and external departments / teams across the Trust as directed by the Programme Manager.
Responsibilities
• Planning and Coordination:Develop and maintain project plans for communication and stakeholder engagement activities, ensuring alignment with the overall programme timeline and overarching strategies.
• Documentation:Create and maintain project documentation, including timelines, resource plans, and meeting minutes. Prepare and present findings to internal and external stakeholders while showcasing the use of AI in the work where reasonable.
• Stakeholder Engagement:Collaborate with internal and external stakeholders to gather requirements, provide updates, and address concerns effectively.
• Risk Management:Identify, document, and mitigate risks, ensuring programme continuity and success.
• Monitoring and Reporting:Track progress and prepare regular performance reports, escalating issues as necessary.
• Workstream Management:Provide operational support to workstreams, ensuring progress and maintaining schedules.
• Content Creation:Develop clear and concise communication materials, such as email updates, intranet posts, FAQs, and presentations.
• Feedback Mechanisms:Maintain and respond to stakeholder feedback via established channels.
• Stakeholder Engagement:Organise appropriate activities, such as workshops or meetings, to ensure feedback and stakeholder buy-in.
• Communications Plan Development:Support the development and execution of a comprehensive communication and engagement plan to inform and engage stakeholders.
• Change Management Support:Collaborate with the Change Management Leads to deliver communications that drive adoption and minimise resistance.
• Data Analysis:Collect and analyse clinical and operational data to generate actionable insights, including assessing the effectiveness of communication activities.
• Training and Resource Coordination:Collaborate with Digital Services managers to ensure sufficient resources and highlight training needs.
• Performance Monitoring:Evaluate and track project progress, providing recommendations for improvement.
This advert closes on Monday 2 Feb 2026