Switchboard Operator
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 18 February 2026 |
| Location: | Halifax, West Yorkshire |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 151007 |
Summary
Switchboard Operator
Contract: Healthcare
Location: Halifax, HX3 0PW
Hours of work: 37.5
Working Pattern: Working various shifts on a relief basis, covering nights, days, weekends, and bank holidays
Contract Type: Permanent
Hourly Rate: £12.21
Calderdale Royal Hospital is seeking a reliable, customer-focused Switchboard / Helpdesk Operator to join our team.
This role is vital in ensuring fast, accurate, and compassionate communication between patients, families, clinical teams, and external callers.
As the first point of contact for patients, visitors, and staff, this role is essential to the smooth running of hospital services.
The Role
Answer and route internal and external calls promptly and professionally
Operate paging systems, bleeps, and critical alarms
Receive maintenance requests and log jobs accurately on the computer system
Respond appropriately to emergency calls and hospital codes
Follow hospital policies and procedures at all times
Maintain clear, accurate communication with clinical and non-clinical teams
About You
Ability to remain calm and focused in high-pressure or emergency situations
Strong verbal communication and active listening skills
Good multitasking and problem-solving abilities
Professional, courteous, and compassionate manner
Previous experience in customer service, call centre, or switchboard operations (preferred)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Contract: Healthcare
Location: Halifax, HX3 0PW
Hours of work: 37.5
Working Pattern: Working various shifts on a relief basis, covering nights, days, weekends, and bank holidays
Contract Type: Permanent
Hourly Rate: £12.21
Calderdale Royal Hospital is seeking a reliable, customer-focused Switchboard / Helpdesk Operator to join our team.
This role is vital in ensuring fast, accurate, and compassionate communication between patients, families, clinical teams, and external callers.
As the first point of contact for patients, visitors, and staff, this role is essential to the smooth running of hospital services.
The Role
Answer and route internal and external calls promptly and professionally
Operate paging systems, bleeps, and critical alarms
Receive maintenance requests and log jobs accurately on the computer system
Respond appropriately to emergency calls and hospital codes
Follow hospital policies and procedures at all times
Maintain clear, accurate communication with clinical and non-clinical teams
About You
Ability to remain calm and focused in high-pressure or emergency situations
Strong verbal communication and active listening skills
Good multitasking and problem-solving abilities
Professional, courteous, and compassionate manner
Previous experience in customer service, call centre, or switchboard operations (preferred)
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.