Switchboard Operator
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £13.06 per hour |
| Hours: | Part time |
| Closing date: | 18 February 2026 |
| Location: | SE18 4QH |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 150971 |
Summary
Switchboard Operator
Contract: Healthcare
Location: London, SE18 4QH (Queen Elizabeth Hospital)
Hours of work: 15
Working Pattern: 2 days per week
Contract Type: Permanent
Hourly Rate: £13.06
We are recruiting a Switchboard / Service Desk Operator to join our team at Queen Elizabeth Hospital.
This role works across the hospital switchboard and helpdesk, ensuring calls and service requests are handled efficiently, professionally, and within agreed service levels.
As the first point of contact for many patients, relatives, visitors, and staff, you will play a vital role in supporting hospital operations and delivering an excellent customer experience.
This is an opportunity to be part of a critical hospital service and make a real difference every day.
The Role
Answer and manage incoming internal and external calls, directing enquiries appropriately
Operate emergency and multi-tone systems, including bleeps and major incident calls
Manage the CAFM system and internal helpdesk, liaising with Facilities Management teams
Dispatch and coordinate staff to ensure helpdesk tasks are completed within agreed SLAs
Respond calmly and effectively to emergency situations in line with hospital procedures
Maintain accurate communication and message handling at all times
Carry out general administrative duties, including taxi bookings and on-call rota support
Ensure confidentiality, professionalism, and compliance with Trust and Company policies
About You
Previous experience in a similar switchboard or service desk role
Experience working in a busy, fast-paced environment
Knowledge of Health & Safety procedures
Strong computer skills and attention to detail
Excellent communication skills at all levels
Sound decision-making and conflict resolution abilities
Strong organisational skills with the ability to prioritise tasks
Ability to remain calm and effective under pressure
Ability to respond quickly to urgent or emergency situations
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Contract: Healthcare
Location: London, SE18 4QH (Queen Elizabeth Hospital)
Hours of work: 15
Working Pattern: 2 days per week
Contract Type: Permanent
Hourly Rate: £13.06
We are recruiting a Switchboard / Service Desk Operator to join our team at Queen Elizabeth Hospital.
This role works across the hospital switchboard and helpdesk, ensuring calls and service requests are handled efficiently, professionally, and within agreed service levels.
As the first point of contact for many patients, relatives, visitors, and staff, you will play a vital role in supporting hospital operations and delivering an excellent customer experience.
This is an opportunity to be part of a critical hospital service and make a real difference every day.
The Role
Answer and manage incoming internal and external calls, directing enquiries appropriately
Operate emergency and multi-tone systems, including bleeps and major incident calls
Manage the CAFM system and internal helpdesk, liaising with Facilities Management teams
Dispatch and coordinate staff to ensure helpdesk tasks are completed within agreed SLAs
Respond calmly and effectively to emergency situations in line with hospital procedures
Maintain accurate communication and message handling at all times
Carry out general administrative duties, including taxi bookings and on-call rota support
Ensure confidentiality, professionalism, and compliance with Trust and Company policies
About You
Previous experience in a similar switchboard or service desk role
Experience working in a busy, fast-paced environment
Knowledge of Health & Safety procedures
Strong computer skills and attention to detail
Excellent communication skills at all levels
Sound decision-making and conflict resolution abilities
Strong organisational skills with the ability to prioritise tasks
Ability to remain calm and effective under pressure
Ability to respond quickly to urgent or emergency situations
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.