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GP Receptionist
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | Wrexham, LL13 8DB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5731-26-0000 |
Summary
Job Summary The Receptionist is responsible for providing a professional, efficient, and friendly reception service to patients and visitors, both in person and via the telephone. The role is essential to the smooth day-to-day running of the practice and requires a high level of confidentiality, accuracy, and customer care in a busy healthcare environment. Main Duties and ResponsibilitiesPatient Services Act as the first point of contact for patients attending or contacting the practice Receive, assist, and direct patients appropriately Book, cancel, and amend appointments using the clinical system Handle patient enquiries sensitively and signpost to the appropriate service or clinician Manage incoming and outgoing telephone calls in a courteous and professional manner Administrative Duties Maintain accurate patient records, ensuring confidentiality at all times Process registration forms, repeat prescription requests, and other documentation as required Support clinicians and the wider practice team with administrative tasks Ensure the reception area is tidy, welcoming, and safe Communication and Teamwork Communicate effectively with patients, colleagues, and external services Work collaboratively with the reception and clinical team to ensure smooth practice operations Escalate concerns appropriately, including urgent clinical or safeguarding issues Confidentiality and Governance Adhere to practice policies, procedures, and NHS confidentiality guidelines Maintain data protection standards at all times Participate in training, meetings, and performance reviews as required General Support the practice in achieving high standards of patient care and customer service Undertake any other reasonable duties appropriate to the role