Lead Facilities Co-ordinator
| Posting date: | 19 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 18 February 2026 |
| Location: | OX4 6NL |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 88718 |
Summary
Lead Facilities Coordinator (Days: 9:00 AM - 6:00 PM, Monday to Friday)
Reporting to: Helpdesk ManagerTeam: Service Assurance
Upskilling, development and career progression are offered within this role
We are seeking a Lead Facilities Coordinator to serve as the primary point of contact for building occupants and stakeholders, ensuring a seamless customer experience. This role involves coordinating services, maintaining strong relationships, and consistently exceeding expectations.
Key Responsibilities
-Act as the first point of contact for FM-related issues across the BMW account; log and track work orders using SAP, Maximo and Click CAFM systems.
-Plan and schedule reactive tasks to optimize engineer utilization and meet SLAs.
-Monitor risks to KPIs and escalate as needed to prevent SLA failures.
-Ensure compliance with MITIE policies, health and safety legislation, and client requirements.
-Support reporting activities and assist the Service Desk Manager with succession planning.
-Lead reactive works functions and liaise with planners/schedulers.
-Communicate effectively with engineers, supply chain, and stakeholders to ensure timely resolution of issues.
-Administer helpdesk calls via ININ-Genesys and maintain accurate records in Maximo / SAP
Main Duties
-Prepare and distribute engineer work schedules; ensure assignments align with skill sets.
-Maximize efficiency and productivity of field engineers.
-Provide cover for service desk absences and annual leave.
-Maintain high standards of communication and forward planning to meet SLAs.
-Escalate outstanding jobs and ensure quality and accuracy of system entries.
Skills & Attributes
-Strong organizational and planning skills; ability to prioritize effectively.
-Excellent verbal and written communication across all levels.
-Customer-focused, commercially aware, and cost-conscious.
-Self-motivated, resilient, and calm under pressure.
-Assertive with a positive outlook.
Qualifications & Experience
-Proficiency in Microsoft Office 365.
-Familiarity with Maximo / SAP desired, not essential (training provided).
-1 years' experience in a helpdesk, or similar role using business systems and Microsoft packages.
-Knowledge of hard services and facilities management desirable.
-A Level or equivalent qualification preferred.
Reporting to: Helpdesk ManagerTeam: Service Assurance
Upskilling, development and career progression are offered within this role
We are seeking a Lead Facilities Coordinator to serve as the primary point of contact for building occupants and stakeholders, ensuring a seamless customer experience. This role involves coordinating services, maintaining strong relationships, and consistently exceeding expectations.
Key Responsibilities
-Act as the first point of contact for FM-related issues across the BMW account; log and track work orders using SAP, Maximo and Click CAFM systems.
-Plan and schedule reactive tasks to optimize engineer utilization and meet SLAs.
-Monitor risks to KPIs and escalate as needed to prevent SLA failures.
-Ensure compliance with MITIE policies, health and safety legislation, and client requirements.
-Support reporting activities and assist the Service Desk Manager with succession planning.
-Lead reactive works functions and liaise with planners/schedulers.
-Communicate effectively with engineers, supply chain, and stakeholders to ensure timely resolution of issues.
-Administer helpdesk calls via ININ-Genesys and maintain accurate records in Maximo / SAP
Main Duties
-Prepare and distribute engineer work schedules; ensure assignments align with skill sets.
-Maximize efficiency and productivity of field engineers.
-Provide cover for service desk absences and annual leave.
-Maintain high standards of communication and forward planning to meet SLAs.
-Escalate outstanding jobs and ensure quality and accuracy of system entries.
Skills & Attributes
-Strong organizational and planning skills; ability to prioritize effectively.
-Excellent verbal and written communication across all levels.
-Customer-focused, commercially aware, and cost-conscious.
-Self-motivated, resilient, and calm under pressure.
-Assertive with a positive outlook.
Qualifications & Experience
-Proficiency in Microsoft Office 365.
-Familiarity with Maximo / SAP desired, not essential (training provided).
-1 years' experience in a helpdesk, or similar role using business systems and Microsoft packages.
-Knowledge of hard services and facilities management desirable.
-A Level or equivalent qualification preferred.