13916 - User Researcher
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £42,914 to £53,081 per year |
| Additional salary information: | The national salary range is £42,914 - £46,182, London salary range is £49,325 - £53,081. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 28 January 2026 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 13916 |
Summary
User Researcher
Location: National*
Closing Date: 28th January 2026
Interviews: expected 11th February onwards
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £42,914 - £46,182
London: £49,325 - £53,081
*please read the T&Cs at the bottom of the page, for more information
Working pattern: full time, part-time, flexible working
Contract Type: Permanent
Vacancy number: 13916
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for User Researchers here at Justice Digital to be part of our warm and collaborative product teams, in the following area:
Legal Aid Agency (LAA)
This role aligns against User Researcher from the Government Digital and Data Framework
We’re looking for User Researchers who want to make a difference by working on public services that really matter.
You’ll be welcomed into a thriving user research community and into multidisciplinary teams, alongside designers, business analysts, product managers, delivery managers and developers all working together to deliver world-class, user-centred services.
We are currently experimenting with different delivery models, so some of the time you might find yourself embedded full time on a product team, and at other times you might be providing research support to a couple of product teams in parallel. You may be working alongside other researchers, or as a single researcher in a team. We are therefore looking for researchers who have pragmatic, flexible ways of working.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Plan, conduct, analyse and communicate research
Ensure the inclusion of different types of users in research activities
Effectively communicate research findings within project teams, and share findings with other relevant stakeholders
Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service designs
Contribute to building our user research and user centred design community, by developing our practice and ways of working.
If this feels like an exciting challenge, something you are enthusiastic about, and you want to join our team, please read on and apply!
Benefits
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
Staff have 10% time to dedicate to develop & grow
Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support including access to the Calm app.
Bike loans up to £2500 and secure bike parking (subject to availability and location)
Season ticket loans, childcare vouchers and eye-care vouchers.
5 days volunteering paid leave.
Free membership to BCS, the Chartered Institute for IT.
Some offices may have a subsidised onsite Gym.
Person Specification
Essential
Using research methods, primarily qualitative but ideally with some quantitative experience, and being able to select the right research method for the problem that needs to be solved
Being an advocate for users, encouraging teams to engage with research insights to help them make evidence-based decisions.
Ensuring research and insights support the iterative development of a service/product
Including different kinds of users in appropriate research activities, and knowing how to run inclusive and ethical research
Building effective working relationships with a team and stakeholders
Managing personal data, including following security and consent processes
Location: National*
Closing Date: 28th January 2026
Interviews: expected 11th February onwards
Grade: SEO
(MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer)
Salary: National: £42,914 - £46,182
London: £49,325 - £53,081
*please read the T&Cs at the bottom of the page, for more information
Working pattern: full time, part-time, flexible working
Contract Type: Permanent
Vacancy number: 13916
*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP
The Role
We’re recruiting for User Researchers here at Justice Digital to be part of our warm and collaborative product teams, in the following area:
Legal Aid Agency (LAA)
This role aligns against User Researcher from the Government Digital and Data Framework
We’re looking for User Researchers who want to make a difference by working on public services that really matter.
You’ll be welcomed into a thriving user research community and into multidisciplinary teams, alongside designers, business analysts, product managers, delivery managers and developers all working together to deliver world-class, user-centred services.
We are currently experimenting with different delivery models, so some of the time you might find yourself embedded full time on a product team, and at other times you might be providing research support to a couple of product teams in parallel. You may be working alongside other researchers, or as a single researcher in a team. We are therefore looking for researchers who have pragmatic, flexible ways of working.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
Plan, conduct, analyse and communicate research
Ensure the inclusion of different types of users in research activities
Effectively communicate research findings within project teams, and share findings with other relevant stakeholders
Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable product and service designs
Contribute to building our user research and user centred design community, by developing our practice and ways of working.
If this feels like an exciting challenge, something you are enthusiastic about, and you want to join our team, please read on and apply!
Benefits
37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
Staff have 10% time to dedicate to develop & grow
Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
Wellbeing support including access to the Calm app.
Bike loans up to £2500 and secure bike parking (subject to availability and location)
Season ticket loans, childcare vouchers and eye-care vouchers.
5 days volunteering paid leave.
Free membership to BCS, the Chartered Institute for IT.
Some offices may have a subsidised onsite Gym.
Person Specification
Essential
Using research methods, primarily qualitative but ideally with some quantitative experience, and being able to select the right research method for the problem that needs to be solved
Being an advocate for users, encouraging teams to engage with research insights to help them make evidence-based decisions.
Ensuring research and insights support the iterative development of a service/product
Including different kinds of users in appropriate research activities, and knowing how to run inclusive and ethical research
Building effective working relationships with a team and stakeholders
Managing personal data, including following security and consent processes