Social Work Administrator/Receptionist
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £16.80 per hour |
| Hours: | Full time |
| Closing date: | 18 February 2026 |
| Location: | Southwark, South East London |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | OR20651 |
Summary
Neway International are seeking a Service Support Officer (Reception) to join our client based with Southwark Council.
Location: Children’s Specialist Services, 7 Talfourd Place, Peckham, Southwark, SE15 5NW
Hours: 7.5 per day
Start Date: 23/02/2026
Rate: PAYE £16.80 per hour / Umbrella £21.81 per hour
About the Client
Southwark Council’s Children’s and Adults’ Services directorate provides essential support to families, young people and vulnerable residents across the borough. The service is committed to delivering accessible, responsive and high‑quality front‑line support, ensuring that every visitor and caller receives a professional and positive experience.
The Role
The Service Support Officer (Reception) will provide front‑of‑house support within Children’s Specialist Services. This role is central to ensuring a welcoming, safe and well‑organised reception environment, supporting staff, visitors and service users with efficiency and professionalism. The postholder will act as the first point of contact, managing enquiries, maintaining accurate records and supporting administrative processes across the service.
Key Responsibilities
Provide a professional reception service, greeting visitors, managing sign‑in procedures and ensuring safeguarding protocols are followed.
Handle incoming calls, emails and enquiries, directing them appropriately and ensuring timely responses.
Maintain accurate records, logs and documentation in line with service requirements.
Support administrative tasks including filing, scanning, data entry and document preparation.
Ensure reception and waiting areas remain safe, tidy and compliant with organisational standards.
Liaise with staff across Children’s and Adults’ Services to support smooth service delivery.
Manage room bookings, appointments and visitor schedules where required.
Provide support to service users, including vulnerable families, with sensitivity and professionalism.
Follow all confidentiality, data protection and safeguarding procedures.
Undertake any additional duties aligned with the scope and purpose of the role as directed by the manager.
Candidate Requirements
Experience in a reception, customer service or administrative role.
Strong communication skills with the ability to engage confidently with staff, visitors and service users.
Excellent organisational skills and attention to detail.
Ability to manage competing priorities in a busy front‑line environment.
Confident using IT systems, including Microsoft Office and internal databases.
Professional, calm and approachable manner.
Understanding of safeguarding, confidentiality and data protection requirements.
Ability to work effectively within Children’s and Adults’ Services settings.
Location: Children’s Specialist Services, 7 Talfourd Place, Peckham, Southwark, SE15 5NW
Hours: 7.5 per day
Start Date: 23/02/2026
Rate: PAYE £16.80 per hour / Umbrella £21.81 per hour
About the Client
Southwark Council’s Children’s and Adults’ Services directorate provides essential support to families, young people and vulnerable residents across the borough. The service is committed to delivering accessible, responsive and high‑quality front‑line support, ensuring that every visitor and caller receives a professional and positive experience.
The Role
The Service Support Officer (Reception) will provide front‑of‑house support within Children’s Specialist Services. This role is central to ensuring a welcoming, safe and well‑organised reception environment, supporting staff, visitors and service users with efficiency and professionalism. The postholder will act as the first point of contact, managing enquiries, maintaining accurate records and supporting administrative processes across the service.
Key Responsibilities
Provide a professional reception service, greeting visitors, managing sign‑in procedures and ensuring safeguarding protocols are followed.
Handle incoming calls, emails and enquiries, directing them appropriately and ensuring timely responses.
Maintain accurate records, logs and documentation in line with service requirements.
Support administrative tasks including filing, scanning, data entry and document preparation.
Ensure reception and waiting areas remain safe, tidy and compliant with organisational standards.
Liaise with staff across Children’s and Adults’ Services to support smooth service delivery.
Manage room bookings, appointments and visitor schedules where required.
Provide support to service users, including vulnerable families, with sensitivity and professionalism.
Follow all confidentiality, data protection and safeguarding procedures.
Undertake any additional duties aligned with the scope and purpose of the role as directed by the manager.
Candidate Requirements
Experience in a reception, customer service or administrative role.
Strong communication skills with the ability to engage confidently with staff, visitors and service users.
Excellent organisational skills and attention to detail.
Ability to manage competing priorities in a busy front‑line environment.
Confident using IT systems, including Microsoft Office and internal databases.
Professional, calm and approachable manner.
Understanding of safeguarding, confidentiality and data protection requirements.
Ability to work effectively within Children’s and Adults’ Services settings.