Visitor Experience Officer
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £13.74 per hour |
| Hours: | Part time |
| Closing date: | 01 February 2026 |
| Location: | Snowshill Manor, Snowshill, Broadway, WR12 7JU |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Permanent |
| Job reference: | IRC168599 |
Summary
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.
Contract: Permanent
Salary: £13.74 per hour
Hours/ working pattern: Part-time, 22.5 hours per week
What it's like to work here
You’ll be reporting to the Senior Visitor Experience Officer working as part of the property team at Snowshill Manor and Garden. Snowshill is a world away from ordinary and the unconventional home of the eccentric Charles Wade. In an idyllic Cotswolds setting he used architectural and theatrical techniques to dramatic effect and produced an experience like no other. Snowshill is a place filled with colour and intrigue, a delight to the senses.
The garden is an extension of the manor set out in a series of rooms with far reaching views and unexpected delights including Wolf's Cove model village.
What you'll be doing
As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Snowshill Manor and Garden. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust.
You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
• an understanding of visitor engagement, inclusive interpretation, and audience development in cultural or heritage settings
• teamworking and leadership skills to support and develop staff and volunteers
• organisational and co-ordination skills to manage bookings, events, and day-to-day visitor operations
• financial awareness, including budget monitoring and resource planning
• awareness of health and safety, safeguarding, and accessibility standards
Additional criteria for all other applicants:
• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.
Contract: Permanent
Salary: £13.74 per hour
Hours/ working pattern: Part-time, 22.5 hours per week
What it's like to work here
You’ll be reporting to the Senior Visitor Experience Officer working as part of the property team at Snowshill Manor and Garden. Snowshill is a world away from ordinary and the unconventional home of the eccentric Charles Wade. In an idyllic Cotswolds setting he used architectural and theatrical techniques to dramatic effect and produced an experience like no other. Snowshill is a place filled with colour and intrigue, a delight to the senses.
The garden is an extension of the manor set out in a series of rooms with far reaching views and unexpected delights including Wolf's Cove model village.
What you'll be doing
As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Snowshill Manor and Garden. This might include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust.
You might be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
• an understanding of visitor engagement, inclusive interpretation, and audience development in cultural or heritage settings
• teamworking and leadership skills to support and develop staff and volunteers
• organisational and co-ordination skills to manage bookings, events, and day-to-day visitor operations
• financial awareness, including budget monitoring and resource planning
• awareness of health and safety, safeguarding, and accessibility standards
Additional criteria for all other applicants:
• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places