Patient Services Manager (Job Share)
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £26,984.00 to £30,699.00 per year |
| Additional salary information: | £26984.00 - £30699.00 a year |
| Hours: | Full time |
| Closing date: | 01 February 2026 |
| Location: | Weston-super-mare, BS22 7SB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0219-26-0003 |
Summary
Working in conjunction with the Surgery Manager and wider practice team you will support the delivery of safe, effective care of patients through the appropriate leadership and management of the admin team within your span of control. You will be responsible for ensuring that all tasks are completed in a profitable, efficient, safe and effective manner. The post-holder will effectively communicate with practice employees, patients and wider services / professionals. Key Responsibilities Lead the Patient Co-ordinator and administrative teams to ensure patients are effectively navigated and signposted to the most appropriate service or clinician, in line with organisational, local and national protocols and guidelines. Develop, motivate and coach team members, ensuring up-to-date knowledge of systems, processes and pathways to support delivery of performance targets and KPIs. Monitor and utilise management information, including complaints, compliments, significant events, patient feedback and performance data, to improve team performance and enhance the patient journey. Manage staffing resources and daily workload allocation to ensure service level agreements (SLAs) are met across face-to-face, telephone and administrative functions, proactively responding to fluctuations in patient demand. Manage and resolve Stage 1 patient complaints in line with practice policy. Work collaboratively with other Patient Services Managers to promote a transparent, supportive and knowledge-sharing approach across all surgeries. Implement and manage relevant policies and procedures to support income maximisation and operational efficiency within the surgery. Ensure key employment and HR policies are consistently implemented and adhered to.