Patient Services Supervisor
| Posting date: | 16 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 06 February 2026 |
| Location: | Leeds, LS17 5DT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2745-26-0000 |
Summary
Key Responsibilities 1. Leadership & Team Supervision Provide daily supervision and leadership to the admin team, including reception, back-office, document management and task processing. Foster a positive working environment, motivate staff, and support wellbeing. Support induction and training of new staff, ensuring a thorough understanding of practice procedures and service expectations. Assist the Admin Manager with appraisals, return-to-work interviews and staff development goals. 2. Operational Management Coordinate daily operational workflow, ensuring admin duties are delivered to high standards and resolved in a timely way. Allocate work fairly and efficiently across the admin team, adjusting priorities in response to workload pressures. Ensure adequate cover for sickness, annual leave and unplanned absences to maintain smooth service delivery. Chair or contribute to monthly admin team meetings, develop agendas and monitor actions. 3. Patient Service & Quality Ensure the admin team provides a professional, courteous and effective service to patients, carers and practice visitors. Handle or support the resolution of patient complaints relating to admin services, escalating where appropriate. Maintain and monitor patient communication channels, inboxes and phone lines, ensuring timely responses. Promote best practice in all patient interactions and uphold high customer service standards. 5. Compliance, Policy & Governance Ensure all admin functions comply with relevant NHS contractual requirements, CQC regulations, GDPR and data protection standards. Implement and ensure adherence to practice policies and SOPs within the admin team. Identify risks, non-compliance and safety issues; report and support appropriate follow-up actions.