Charging and Recovery Officer
| Posting date: | 16 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | nottingham, NG2 3NG |
| Company: | Nottingham City Council |
| Job type: | Permanent |
| Job reference: | 6510 |
Summary
Contract Type: Permanent / Full Time
Working Hours: Monday to Friday (37 Hours per week)
Worker Type: Hybrid Worker
Salary: £26,824 -£27,694 per annum (Pro rata for part time)
Location: Loxley House, Nottingham, NG2 3NG
About the Role
As a Charging & Recovery Officer, you will manage the financial assessment, charging, and recovery processes for customers receiving residential or community-based services. This includes:
- Gathering and processing financial and care activity information accurately using departmental systems.
- Issuing invoices and reconciling payments in line with statutory guidance and Department of Health legislation.
- Communicating directly with customers, their representatives, and external agencies, often handling sensitive situations with empathy and professionalism.
- Administering accounts and recovering overdue payments in a diplomatic and tactful manner.
- Maintaining accurate financial records using IT systems and spreadsheets.
- Providing clear advice and explanations on assessments, charging, and benefits to customers and stakeholders.
You will work closely with colleagues across the company, attend team meetings, and occasionally assist with project work. Flexibility and adherence to core values, equality, and health and safety standards are essential.
About You
The ideal candidate will demonstrate:
Knowledge & Understanding
Good numeracy and literacy skills to interpret and process financial information.
Awareness of Department of Health legislation and welfare benefits related to charging for care services.
Skills & Abilities
Ability to organise and prioritise workloads, working independently and as part of a team.
Strong customer focus, with excellent listening and interpersonal skills.
Ability to communicate confidently and sensitively, adapting style to suit different audiences.
Competence in MS Word, Excel, and experience with financial systems and digital platforms.
Ability to adapt to new technologies and ways of working.
Personal Qualities
Highly motivated, self-disciplined, and able to work under pressure.
Empathy and professionalism when dealing with elderly or disabled citizens.
Tolerance and willingness to help, ensuring a positive customer experience.
Experience
Providing advice and information to customers and external organisations.
Working in a team environment and managing diverse workloads.
Using IT systems to produce clear, accurate information.
Other Requirements
A DBS check for regulated activity.
Willingness to work flexibly to meet deadlines.
You can find the job description for this post here.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Amardeep Kalsi (Team Manager), by telephone on 0115 876 2525 or by email here.
Closing Date: 20th February 2026
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held:TBC
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Proud member of the Disability Confident employer scheme