Soft Services Manager
| Posting date: | 16 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | SE1 9SG |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 88828 |
Summary
Job objectives and responsibilities
-To co-ordinate the Administration and Helpdesk staff in four site locations; ensuring that they manage all administration tasks to support Mitie process and activities
-Manage the day-to-day interaction internal Clients and Helpdesk to ensure jobs are logged correctly on Maximo to ensure SLA's are met
-To provide strong support, accurate reporting and up to date figures for the FM team and the Client
-Supervise a team of Administration and Helpdesk Operatives to ensure best practice and quality service; including sickness, annual leave and workload
Main duties
First line Supervision of the Help Desk calls and team including but not limited to:-
-Answer the telephone and address enquiries
-Raise reactive call outs on Maximo along with quotations/cost estimates to the client
-Raise Purchase Orders
-Approve To Pay purchase orders on a periodic basis throughout the week
-Co-ordinate subcontractor reactive calls ensuring that calls are promptly responded to and closed off
-Communicating with Supervisors / Engineers / Suppliers /
Liaise with Subcontractors regarding
-Security clearance and access requirements
-Reactive & Quoted Works
-Chase up jobs logged to close off and chase up costs
-Delegating workload to admin team
Helpdesk reporting;
-Adhoc reports required by the clients for specific information on
-Assisting with producing necessary documentation for audits when required
-SLA's, PPM's and finance performance, including support with compiling the weekly/monthly reports
-Liaise with Contract Management team where necessary and be key point of contact for management enquires on the allocated account portfolios
#MISCM
-To co-ordinate the Administration and Helpdesk staff in four site locations; ensuring that they manage all administration tasks to support Mitie process and activities
-Manage the day-to-day interaction internal Clients and Helpdesk to ensure jobs are logged correctly on Maximo to ensure SLA's are met
-To provide strong support, accurate reporting and up to date figures for the FM team and the Client
-Supervise a team of Administration and Helpdesk Operatives to ensure best practice and quality service; including sickness, annual leave and workload
Main duties
First line Supervision of the Help Desk calls and team including but not limited to:-
-Answer the telephone and address enquiries
-Raise reactive call outs on Maximo along with quotations/cost estimates to the client
-Raise Purchase Orders
-Approve To Pay purchase orders on a periodic basis throughout the week
-Co-ordinate subcontractor reactive calls ensuring that calls are promptly responded to and closed off
-Communicating with Supervisors / Engineers / Suppliers /
Liaise with Subcontractors regarding
-Security clearance and access requirements
-Reactive & Quoted Works
-Chase up jobs logged to close off and chase up costs
-Delegating workload to admin team
Helpdesk reporting;
-Adhoc reports required by the clients for specific information on
-Assisting with producing necessary documentation for audits when required
-SLA's, PPM's and finance performance, including support with compiling the weekly/monthly reports
-Liaise with Contract Management team where necessary and be key point of contact for management enquires on the allocated account portfolios
#MISCM