Commercial Assistant
| Posting date: | 16 January 2026 |
|---|---|
| Salary: | £22,256 per year |
| Hours: | Full time |
| Closing date: | 30 January 2026 |
| Location: | LA1 3SW |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Ascentis |
| Job type: | Permanent |
| Job reference: |
Summary
Are you an organised, proactive communicator with a passion for delivering exceptional customer experiences? We’re looking for a Commercial Assistant to join our dynamic team and play a key role in supporting customers throughout their journey with us. In this varied and fast paced role, you’ll work closely with our Commercial, Finance, Quality and Customer Service teams to ensure seamless onboarding, accurate registrations, and consistently high service standards. This is an exciting opportunity to make a real impact by contributing to our sales and retention success.
In order to succeed as a Commercial Assistant, you will:
• Keep customer and centre information accurate, updated, and well managed across systems and inboxes.
• Build strong customer relationships and provide excellent service to support retention.
• Lead centre onboarding and approval processes, working with internal teams to ensure a smooth experience.
• Monitor registrations, chase outstanding actions, and highlight upsell or new business opportunities.
• Support the wider commercial and customer service teams, including webinars, calls, and process improvements.
If you like the sound of the role and you think the below attributes describe you well, then we would love to hear from you. Are you:
• Excellent at verbal and written communication skills and committed to high standards of customer service
• Exhibit positive attitudes to change, development and quality
• Effective team member and motivated, flexible and willing to go the extra mile
• Competent in the application and operation of ICT, for database operations, Outlook, Excel and Word
• Able to organise and prioritise work, achieve agreed targets and work to deadlines
In order to succeed as a Commercial Assistant, you will:
• Keep customer and centre information accurate, updated, and well managed across systems and inboxes.
• Build strong customer relationships and provide excellent service to support retention.
• Lead centre onboarding and approval processes, working with internal teams to ensure a smooth experience.
• Monitor registrations, chase outstanding actions, and highlight upsell or new business opportunities.
• Support the wider commercial and customer service teams, including webinars, calls, and process improvements.
If you like the sound of the role and you think the below attributes describe you well, then we would love to hear from you. Are you:
• Excellent at verbal and written communication skills and committed to high standards of customer service
• Exhibit positive attitudes to change, development and quality
• Effective team member and motivated, flexible and willing to go the extra mile
• Competent in the application and operation of ICT, for database operations, Outlook, Excel and Word
• Able to organise and prioritise work, achieve agreed targets and work to deadlines