Assistant Service Manager | Milton Keynes University Hospital NHS Foundation Trust

Posting date:	16 January 2026
Salary:	Not specified
Additional salary information:	£31,049 - £37,796 Per annum
Hours:	Full time
Closing date:	15 February 2026
Location:	Milton Keynes, MK6 5LD
Company:	Milton Keynes University Hospital NHS Foundation Trust
Job type:	Permanent
Job reference:	7741642/430-MED25-457A

Summary

Assistant Service Manager

Department: Medicine

Band: 5

Hours: 37.5



This post is for an Assistant Service Manager in Medicine where the post holder will be expected to support the Service Manager in the day to day running of the Services in that aligned CSU.

The post holder will need to demonstrate initiative, attention to detail, relationship building, communication, team working, data analysis and problem solving. Ideally, the post holder will have knowledge of the NHS, operational targets such as Referral to Treat and Diagnostics, management or understanding of patient pathways and strong computer skills.

This is an amazing opportunity to join a dynamic and supportive team and start a career in NHS Operations. As a team we are encouraging of career development and will help facilitate any training requirements or areas the post holder would like to develop.

If you have any questions or require any further information, please contact – Michelle Stewart, Service Manager- Speciality Medicine: 01908 660033

Interview date: 09.02.2026

We are unable to offer sponsorship for this role

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“- NHS Survey, 2024''They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%

The Assistant Service Manager will work closely with the Operational and Clinical teams to provide a highly effective and efficient service delivery for the Directorate.



The post holder will have an operational lead role for all administrative functions

with additional responsibilities, working under the direction of the Operational team.



The post holder will have a key role in aiding to deliver the operational plan and supporting the Services developing strategies. The post holder will work closely with the Operational and Clinical teams to continuously improve the quality and effectiveness of the services.



The postholder will provide effective service management and day to day operational support.



Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.

Visit our website to explore the latest news and opportunities at MKUH -News - Milton Keynes University Hospital-

For further information about Milton Keynes please visit -Visit Milton Keynes





Operational Management

• To assist the Operational team, in the delivery of capacity and capacity plans that provide sufficient capacity to meet anticipated demand and ensure activity and performance targets are met (including 18 weeks RTT, Non-RTT, Priority code compliance, Diagnostic Management). This will include management of PTLs (both 18 week and Diagnostic Management) and Cancer tracking information.
• To support the ongoing management of efficiency, through effective productivity, utilisation (including clinics and diagnostics), staffing, scheduling (including monitoring of short notice cancellations), etc.
• To participate in Root Cause Analysis exercises where performance is not as required, e.g. breaches of 18 week RTT and cancer waiting time targets.

Service Development



· To act as a change agent and role model to challenge motivate and overcome barriers to improve the effectiveness of the departments.

· To design, implement and project manage specific service improvements to enable a more efficient and sustainable service and tosupport patients being treated within waiting time targets or standards.

· Support the maintenance and continuous improvement of the delivery of services through implementation and utilisation of benchmarking, shared best practice, audit and continuous service development techniques.

· Support the production of business cases for specific service developments.

· To implement policies and propose changes to practices and procedures for own area/department.



Information and data Management

· To utilise quantitative and qualitative information to develop metrics against which the performance of the services can be measured.

· Translate data and manipulate information into a useable and presentable format, drawing conclusions from outputs and presenting to clinical staff as well as service and operational manager.

· To liaise with other Managers across the Trust to access other systems/information.



Financial Responsibilities



· Working with the operation team, ensuring the services are financially compliant i.e. reducing reliance on Waiting List Initiatives and additional hour payments.

· To assist with the control of expenditure, ensuring it remains within budget for all clinical/non-clinical areas of responsibility. Ensuring awareness of financial position and Standing Financial Instructions.



Communication



· To lead, manage, motivate and develop staff so as to maintain the highest level of morale and to create a climate characterised by high standards and openness.

· To ensure that effective communication arrangements exist at all levels and across organisational boundaries

· Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets

· Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure

· Collaborate with the multidisciplinary team in providing and receiving highly complex information to staff, patients, and families requiring leadership, negotiation, persuasion, motivation and counselling skills.



Please refer to the job description for further details.


This advert closes on Friday 30 Jan 2026