Patient Services Manager (Reception)
| Posting date: | 16 January 2026 |
|---|---|
| Salary: | £36,000 to £40,000 per year |
| Additional salary information: | £36000 - £40000 a year |
| Hours: | Full time |
| Closing date: | 31 January 2026 |
| Location: | London, E9 6QY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2905-26-0001 |
Summary
Job Description To provide an efficient and effective service to patients. To lead and support Patient Services and the wider Surgery team in their efforts to deliver a patient-focused, high-quality clinical service to our patients incorporating online services and face-to-face services where appropriate. Work on a rota basis to cover early shifts and extended access late shifts as and when required. Book appointments. Register patients. Manage general inquiries from patients Support the issuing of prescriptions. Welcome patients to the Practice. Provide a patient liaison. Liaise with other providers on behalf of patients and clinicians such as hospitals. Clinician Support Receive and record requests for home visits appropriately and accurately. IT & computer systems literacy to a higher level. Tech savvy. To input required information onto the computer, including registrations and deductions. To enter newly registered patient's details onto the computer and keep registrations up to date. To book patient appointments. Process change of address forms by transferring new data onto the computer. General Clerical responsibilities. Recall patients to the Surgery by phone, text and/or letter following their results or hospital visits as requested by the doctors. Ensure that all Clinicians rooms are kept well stocked. When required, cover for absent colleagues. Be fully aware and compliant with the start and end of day procedures (duties for the opening and closing the Surgery, depending on hours worked) Training - stay up to date with all compulsory and additional training requirements communicated to you by the Practice Manager. Be prepared to receive in-house or undergo course training as and when necessary. If there are other areas of interest or significance where you would like training please discuss with the Practice Manager. Any other duties which may be required and agreed with the Practice Manager. Experience of working in a Primary Care setting. Experienced in using EMIS Web. Courteous, and helpful. Someone with a polite telephone manner and with an attention to detail. An ability to remain calm under pressure. Initiative and enthusiasm. Good communication skills. Well organized and methodical. Someone who can get on well with colleagues and can work as part of a team. Willingness to learn and ambitious to progress with their career.