Receptionist
| Posting date: | 16 January 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | Ilford, IG6 2HG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1804-26-0000 |
Summary
Patient Reception and Communication Act as the first point of contact for patients, carers, and visitors, both in person and by telephone Answer and manage incoming calls promptly and professionally, dealing with high volumes where necessary Communicate with patients in a polite, calm, and empathetic manner, including those who may be distressed or anxious Appointments and Signposting Book, amend, and cancel appointments in line with practice protocols Navigate patients to the most appropriate service or clinician, including GP, nursing team, PCN services, community services, and urgent care pathways Promote and support the use of online services where appropriate Administrative Duties Register new patients and ensure patient demographic information is accurate and up to date Process repeat prescription requests in accordance with practice procedures Manage incoming and outgoing correspondence, tasks, and messages using the clinical system Support clinicians by actioning administrative and clinical tasks as directed Confidentiality and Record Keeping Maintain accurate and up-to-date patient records Handle confidential and sensitive information in accordance with GDPR, data protection legislation, and practice policies Patient Queries and Complaints Deal with patient enquiries, concerns, and complaints courteously and efficiently Escalate issues appropriately in line with practice complaints procedures Teamworking and Compliance Work collaboratively with colleagues to ensure effective service delivery Adhere to all practice policies, procedures, and health and safety requirements Participate in training, team meetings, and appraisals as required