User Researcher
| Posting date: | 15 January 2026 |
|---|---|
| Salary: | £550 per day |
| Additional salary information: | £550 per day, umbrella |
| Hours: | Full time |
| Closing date: | 22 January 2026 |
| Location: | Fully remote, West Yorkshire, LS1 5QL |
| Remote working: | Fully remote |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4761852_1768488760 |
Summary
User Researcher
Duration: 3 months initially (may extend)
Rate: £550 per day
IR35: In scope
Location: Fully remote
To provide user research to support the development and adoption of a Government's approach. The role focusses on generating credible, decision-relevant insight to inform a live service demonstrator, service team model, and supporting engagement activity.Outputs must be practical, proportionate, and directly usable by service designers, analysts, and senior leaders.A need to understand services in a measured and understandable way.
End-To-End Services understanding from a User and Case Study perspective.
Supporting Services and re-design.
Incident Management and Case Study Management.
Required:
- Case study analysis
- Plan and conduct targeted user research
- Identify and prioritise user groups based on service impact, risk, and delivery needs
- Gather insight on user needs, behaviours, pain points, and workarounds within live services
- Synthesise findings into clear, structured inputs for service maps and service blueprints
- Work closely with the Service Designer and Business Analyst to ensure insight is grounded in service reality.
- Supporting Service Maturity and Adoption
- Contribute user evidence to an early view of service maturity
- Identify themes that help explain service outcomes and constraints from a user perspective.
- Provide user insight to underpin a clear and credible narrative for leaders and directorates
- Support briefings and engagement activity with evidence-based findings
- Demonstrable experience conducting user research in live service or operational contexts
- Strong qualitative research skills, including planning and running interviews and synthesising findings
- Proven ability to prioritise research questions and activity based on impact, risk, and delivery needs
- Experience translating user insight into clear, usable outputs that inform service design and decision-making
USER RESEARCH, USER RESEARCHER, USER-CENTRED DESIGN, HUMAN-CENTRED RESEARCH, QUALITATIVE & QUANTITATIVE ANALYSIS, CASE STUDY, UX RESEARCH, DESIGN THINKING, AGILE & LEAN UX, JOURNEY MAPPING, STORYTELLING, GOVERNMENT, PUBLIC SECTOR
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