Menu

Complaints handler

Job details
Posting date: 15 January 2026
Salary: £28,000.00 to £30,000.00 per year
Hours: Full time
Closing date: 05 February 2026
Location: Watford, Hertfordshire, WD17 1JA
Company: Brook Street
Job type: Contract
Job reference: BBBH426903_1768481305

Apply for this job

Summary

Complaint Handler

Watford (on-site)
Up to £30,000 pro rata
Shifts between 8am-8pm, Monday-Sunday
Full-time | 6-month FTC (with potential extension)

Are you a strong written communicator with a passion for fair outcomes and great customer service? We're recruiting a Written Complaints Handler to manage and resolve customer complaints with accuracy, empathy, and professionalism.

Key Responsibilities

  • Investigate and resolve customer complaints in line with company and regulatory standards

  • Produce clear, high-quality written responses that reflect the company's tone and values

  • Resolve customer queries including account, system, and retail-related issues

  • Escalate complex cases where required

  • Complete administrative and data entry tasks

  • Attend training to maintain product and regulatory knowledge

  • Act as a brand ambassador while meeting performance targets (KPIs)

Experience & Skills Required

  • Previous complaints handling experience in a regulated or customer-focused environment

  • Excellent written communication skills with a clear, empathetic style

  • Strong customer advocacy and attention to detail

  • Ability to work collaboratively and manage multiple stakeholders

  • Confident using Microsoft Office (Word, Excel, Outlook)

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

Apply for this job