Customer Service & Acquisitions Lead
| Posting date: | 15 January 2026 |
|---|---|
| Salary: | £31,000 to £38,000 per year |
| Hours: | Full time |
| Closing date: | 30 January 2026 |
| Location: | COLCHESTER |
| Remote working: | On-site only |
| Company: | Colchester City Council |
| Job type: | Permanent |
| Job reference: | COLREQ01580 |
Summary
Contract type: Permanent
Working Hours: 37 hours a week
About the Role
We are seeking a proactive and customer-focused Customer Service & Acquisitions Lead to join our team. In this role, you will be responsible for generating leads, building a pipeline of customers, and delivering exceptional service to existing and new clients. You will play a key part in securing paying customers, managing contracts, and ensuring smooth onboarding processes.
Key Responsibilities:
Identify and develop new business opportunities through research, networking, and digital channels.
Engage with potential clients, understand their needs, and present relevant solutions.
Convert leads into paying customers and manage contract renewals.
Handle customer queries and complaints professionally.
Perform reconciliations, credit control, and maintain accurate financial records.
Monitor sales metrics and provide performance insights.
Support internal audits and contribute to business system improvements.
Key Skills & Attributes:
Customer Service Expertise: Ability to resolve issues and maintain strong client relationships.
Lead Generation & Sales: Skilled in identifying prospects and converting them into customers.
Communication: Excellent verbal and written communication skills; approachable and empathetic.
IT Proficiency: Competent in Microsoft Word, Excel, and data input on spreadsheets.
Organizational Skills: Strong administrative abilities and attention to detail.
Analytical Skills: Ability to monitor performance metrics and provide actionable insights.
Team Player: Collaborative, resourceful, and adaptable.
Qualifications:
GCSE A’ Level or equivalent in Mathematics and English (Grade C or above).
Experience in a customer service-focused environment is desirable.
What We Offer
A supportive and inclusive working environment
Opportunities for professional development and training
Flexible working arrangements
The chance to contribute to meaningful projects that make a real economic and social impact
Contributary pension scheme – employer contribution 5%
Performance related pay scheme (up to 10% of basic salary)
Free gym membership
For an informal discussion about this vacancy, please contact Louise Biggins on louise.biggins@colchesteramphora.com or call Louise on 01206 580297.
Working Hours: 37 hours a week
About the Role
We are seeking a proactive and customer-focused Customer Service & Acquisitions Lead to join our team. In this role, you will be responsible for generating leads, building a pipeline of customers, and delivering exceptional service to existing and new clients. You will play a key part in securing paying customers, managing contracts, and ensuring smooth onboarding processes.
Key Responsibilities:
Identify and develop new business opportunities through research, networking, and digital channels.
Engage with potential clients, understand their needs, and present relevant solutions.
Convert leads into paying customers and manage contract renewals.
Handle customer queries and complaints professionally.
Perform reconciliations, credit control, and maintain accurate financial records.
Monitor sales metrics and provide performance insights.
Support internal audits and contribute to business system improvements.
Key Skills & Attributes:
Customer Service Expertise: Ability to resolve issues and maintain strong client relationships.
Lead Generation & Sales: Skilled in identifying prospects and converting them into customers.
Communication: Excellent verbal and written communication skills; approachable and empathetic.
IT Proficiency: Competent in Microsoft Word, Excel, and data input on spreadsheets.
Organizational Skills: Strong administrative abilities and attention to detail.
Analytical Skills: Ability to monitor performance metrics and provide actionable insights.
Team Player: Collaborative, resourceful, and adaptable.
Qualifications:
GCSE A’ Level or equivalent in Mathematics and English (Grade C or above).
Experience in a customer service-focused environment is desirable.
What We Offer
A supportive and inclusive working environment
Opportunities for professional development and training
Flexible working arrangements
The chance to contribute to meaningful projects that make a real economic and social impact
Contributary pension scheme – employer contribution 5%
Performance related pay scheme (up to 10% of basic salary)
Free gym membership
For an informal discussion about this vacancy, please contact Louise Biggins on louise.biggins@colchesteramphora.com or call Louise on 01206 580297.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.