Call Handler
| Posting date: | 15 January 2026 |
|---|---|
| Salary: | £12.52 per hour |
| Additional salary information: | with a 30% uplift when working between 8pm and 8am on weekdays and for Saturday shifts, 60% uplift on Sundays and Bank Holidays |
| Hours: | Part time |
| Closing date: | 30 January 2026 |
| Location: | Longbow Close, SY1 3GZ |
| Remote working: | On-site only |
| Company: | Shropdoc |
| Job type: | Permanent |
| Job reference: | Jan 001 |
Summary
The Role – Call Handler
As a Call Handler, you will play a vital role in coordinating and facilitating patient care, supporting clinicians and healthcare professionals to ensure patients receive timely and appropriate treatment.
Your responsibilities will include -
• Acting as a single point of contact for clinicians accessing emergency secondary care
• Handling incoming calls and making outbound calls to patients, healthcare professionals, and partner services
• Fast-tracking referrals to the most appropriate services
• Arranging outpatient appointments and hospital admissions
• Communicating with patients and professionals via telephone, email, and electronic fax
• Accurately recording patient information on our clinical systems
• Providing administrative support to clinicians and colleagues as required
This is a varied and rewarding role that directly contributes to high-quality patient care.
About You -
We are looking for a highly organised, flexible, and reliable individual who thrives in a fast-paced environment and is committed to delivering excellent service.
You will ideally have:
• Call handling or phone-based customer service experience.
• An excellent telephone manner, with strong communication and interpersonal skills.
• Good geographical knowledge of the Powys area is desirable.
• Ability to prioritise, work on your own initiative, and as part of a team.
• Discretion and integrity with the ability to handle confidential information.
• Experience of working across multiple computer platforms and using data systems.
• Good working knowledge of Microsoft Office.
• Although not essential, as full training will be provided, experience gained in a healthcare setting, Call Centre or hospitality environment would be advantageous.
What We Offer -
Competitive salary and benefits package, including:
- Access to the NHS Pension Scheme
- Generous annual leave entitlement
- Sick pay
- Cycle to Work scheme.
- Employee Assistance Programme (Paycare).
•A supportive and inclusive working environment, where teamwork, respect, and development are valued.
•Work-life balance, with hours discussed and agreed with the successful candidate
As a Call Handler, you will play a vital role in coordinating and facilitating patient care, supporting clinicians and healthcare professionals to ensure patients receive timely and appropriate treatment.
Your responsibilities will include -
• Acting as a single point of contact for clinicians accessing emergency secondary care
• Handling incoming calls and making outbound calls to patients, healthcare professionals, and partner services
• Fast-tracking referrals to the most appropriate services
• Arranging outpatient appointments and hospital admissions
• Communicating with patients and professionals via telephone, email, and electronic fax
• Accurately recording patient information on our clinical systems
• Providing administrative support to clinicians and colleagues as required
This is a varied and rewarding role that directly contributes to high-quality patient care.
About You -
We are looking for a highly organised, flexible, and reliable individual who thrives in a fast-paced environment and is committed to delivering excellent service.
You will ideally have:
• Call handling or phone-based customer service experience.
• An excellent telephone manner, with strong communication and interpersonal skills.
• Good geographical knowledge of the Powys area is desirable.
• Ability to prioritise, work on your own initiative, and as part of a team.
• Discretion and integrity with the ability to handle confidential information.
• Experience of working across multiple computer platforms and using data systems.
• Good working knowledge of Microsoft Office.
• Although not essential, as full training will be provided, experience gained in a healthcare setting, Call Centre or hospitality environment would be advantageous.
What We Offer -
Competitive salary and benefits package, including:
- Access to the NHS Pension Scheme
- Generous annual leave entitlement
- Sick pay
- Cycle to Work scheme.
- Employee Assistance Programme (Paycare).
•A supportive and inclusive working environment, where teamwork, respect, and development are valued.
•Work-life balance, with hours discussed and agreed with the successful candidate