Senior Digital Manager | The Royal Marsden NHS Foundation Trust
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £56,276 - £63,176 per annum inc HCAS |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Chelsea, SW3 6JJ |
| Company: | The Royal Marsden NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7691001/282-OD1079 |
Summary
The Royal Marsden is one of the world’s leading cancer centres, recognised internationally for pioneering research, cutting edge treatments, and outstanding patient care. Our Private Care service is the most successful NHS private patient unit in the UK, reinvesting income back into the Trust to benefit all patients.
We are seeking a highly skilled, strategically minded Senior Digital Manager (Private Care) to lead the development, optimisation and continuous improvement of our Private Care digital presence. This role is central to enhancing our brand, strengthening referrer and patient engagement, and supporting commercial growth.
As the digital lead for Private Care, you will own the strategy, performance and evolution of the Private Care website and associated digital products. You’ll champion UX, user centred design, accessibility and data driven improvement, ensuring our digital channels offer an exceptional experience to patients, families, clinicians, referrers and international partners—particularly in the Middle East.
You will work closely with senior leaders, the wider Digital, Marketing, Communications and PR teams, and external partners, helping to position The Royal Marsden Private Care as the first choice provider of private cancer care globally.
The Royal Marsden Private Care’s digital presence is central to our reputation, brand engagement, and private patient acquisition. Our website is the first point of contact for private patients and referrers, driving demand for private care services.
This role will lead the strategic development, optimisation, and ongoing management of the Private Care website and associated digital products. There is a particular emphasis on user experience (UX), user-centred design, content and continuous improvement.
The post-holder will ensure that Private Care digital channels are intuitive, accessible, and aligned with the needs of patients, families, referrers, and partners. They will drive digital excellence, enhance the Private Care brand online, and work to deliver against our commercial objectives, supporting revenue growth through effective digital engagement, in the UK and internationally (predominantly the Middle East).
This role includes dotted-line management responsibilities and requires close, collaborative working relationships with colleagues across the digital, PR and communications and marketing teams.
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further information on this role, please see the attached detailed Job Description and Person Specification
Digital strategy and leadership
• Develop and deliver a clear digital roadmap aligned to Private Care’s strategic, commercial and patient‑experience priorities.
• Provide expert leadership on UX, content quality, accessibility and digital performance.
• Shape digital policies, advise senior stakeholders and influence decision‑making at a senior level.
UX, content and website management
• Lead a full UX review of the Private Care website, identifying opportunities to improve navigation, accessibility, conversion and user satisfaction.
• Oversee website structure, content, security, functionality and ongoing development.
• Guide content creation in partnership with communications teams, ensuring consistency, quality and alignment with the Private Care brand.
• Ensure digital content meets the needs of key audiences including self‑pay patients, GPs, consultants, Embassy referrers, corporates and insurers.
Commercial growth and digital performance
• Optimise user journeys to increase enquiries and reduce drop‑off.
• Tailor digital experiences for international audiences, with particular emphasis on the Middle East.
• Monitor competitor activity and market trends to maintain a best‑in‑class digital experience.
• Lead analytics and reporting, tracking KPIs such as traffic, conversion, engagement and enquiry volumes.
Project and stakeholder management
• Lead digital development projects from concept to delivery, managing suppliers, agencies and internal teams.
• Facilitate workshops and co‑design sessions with clinical, operational and corporate colleagues.
This advert closes on Wednesday 28 Jan 2026
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