Shared Ownership Coordinator
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | £24,000 to £28,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 12 February 2026 |
| Location: | Holborn, WC1V 6PL |
| Company: | Pinnacle Group Limited |
| Job type: | Permanent |
| Job reference: | P2171 |
Summary
Pinnacle Group are looking to recruit an experienced Shared Ownership Coordinator to provide an efective and efficient customer focused service to our shared ownership customers. In this role you will manage enquiries and guide our customers through key processes such as stair-casing and resales. You'll play a key part in listing homes, liaising with solicitors, and ensuring compliance with leases and S106 agreements, all while keeping accurate records and supporting a seamless experience for our customers.
Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.
The ideal candidate will have a strong background in customer care and a solid understanding of leasehold management. You’ll bring experience in handling leasehold enquiries, preparing leasehold packs and LPE1 forms, and managing shared ownership sales, including stair-casing.
This is a hybrid role with the working hours of Monday-Friday 9am-5.30pm.
Who we are
Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.
We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.
Who we’re looking for
We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.
Key responsibilities:
- Assisting with general enquiries from shared owners
- Managing requests for staircasing & resales
- Checking S106s and leases•Listing shared ownership homes for on property portals
- Contacting & qualifying prospective buyers
- Preparing & issuing memorandums of sale
- Answering legal enquiries and liaising with solicitors
- Progressing staircasing and resale transactions and recording data
Key requirements:
- Prior experience in shared ownership sales and/or stair-casing
- A good knowledge of the Shared Ownership model
- A good understanding of relevant legislation and guidance
- A good understanding of Shared Ownership leases
Our Offer
We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.
As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.
In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
Proud member of the Disability Confident employer scheme