Reception Manager
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 28 January 2026 |
| Location: | Derby, DE1 1TH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1623-26-0000 |
Summary
Leadership and Management Manage and support the Senior Receptionists, ensuring consistent leadership across all reception functions. Oversee day-to-day operations of the reception team, ensuring adequate cover and fair task allocation across both sites. Act as first point of contact for Senior Receptionists regarding daily operational queries or team issues. Lead on staff rotas, absence cover, and coordination of breaks and shifts. Provide clear guidance and direction to the team, ensuring expectations are understood and upheld. Support the Seniors to handle patient and staff queries, escalating to management only when necessary. Conduct 1:1s, return to works, informal reviews and contribute to the appraisal process for reception staff. Support recruitment, induction, and ongoing training of new reception staff. Identify performance concerns early and address them constructively with staff, with support from management where required. Operational Oversight Ensure reception operates efficiently, providing a high-quality, patient-centred service. Monitor call response times, appointment bookings, and front desk activity to maintain standards. Ensure the Seniors maintain oversight of their assigned workstreams. Maintain and update reception processes, protocols, and TeamNet documentation. Oversee inbox management, online consultation processing, and patient messaging workflows. Ensure accuracy of triage categorisation, appointment types and clinician allocation. Support communication and coordination between reception and clinicians. Team Development Provide coaching, mentorship and on-the-job support to all reception staff. Organise and deliver team briefings and cascade important updates from management. Promote teamwork, problem-solving and ownership of responsibilities. Identify development opportunities and support training needs. Service Improvement Contribute to practice meetings and quality improvement projects. Support and conduct audits, data monitoring and workflow redesign. Suggest and trial improvements to systems or patient pathways. Monitor patient feedback (e.g. Friends and Family Test/Google) and address issues promptly. Professional Conduct Model professional behaviour and high standards of communication at all times. Maintain confidentiality, integrity and a positive, calm manner under pressure. Support equality, diversity, and inclusion in all aspects of work.