Operations Delivery Manager - Approvals
| Posting date: | 14 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 January 2026 |
| Location: | National |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 444350 |
Summary
The role holder will be a visible, dynamic, and present leader of a geographically dispersed team building a cohesive and high performing team to deliver DVSA’s business priorities and targets.
They will ensure that performance management and sickness absence is robustly managed in line with DVSA procedure, supporting their management team to ensure that issues are dealt with promptly and effectively.
They will use planning and prioritisation to execute the services operational strategic objectives using workforce and resource management.
Your responsibilities will include, but aren’t limited to:
Create an environment which promotes delivery of customer service
Uphold and improve customer service experience and standards to support DVSA’s vision
Lead the operational delivery of the service across a network of teams in an operational area, ensuring a consistent and quality service is provided to our customers
Be accountable for ensuring delivery against operational standards, key performance indicator (KPI) expectations and DVSA Business Plan targets
Take responsibility for ensuring high quality communications and engagement with colleagues
Develop and promotes a culture of continuous improvement and continuous professional development to ensure delivery of a quality service to our customers
Champion best practice and customer service excellence, highlighting potential system improvements and supporting and advocating new ideas or innovations
Support the wider service and DVSA vision, strategy, and initiatives
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
They will ensure that performance management and sickness absence is robustly managed in line with DVSA procedure, supporting their management team to ensure that issues are dealt with promptly and effectively.
They will use planning and prioritisation to execute the services operational strategic objectives using workforce and resource management.
Your responsibilities will include, but aren’t limited to:
Create an environment which promotes delivery of customer service
Uphold and improve customer service experience and standards to support DVSA’s vision
Lead the operational delivery of the service across a network of teams in an operational area, ensuring a consistent and quality service is provided to our customers
Be accountable for ensuring delivery against operational standards, key performance indicator (KPI) expectations and DVSA Business Plan targets
Take responsibility for ensuring high quality communications and engagement with colleagues
Develop and promotes a culture of continuous improvement and continuous professional development to ensure delivery of a quality service to our customers
Champion best practice and customer service excellence, highlighting potential system improvements and supporting and advocating new ideas or innovations
Support the wider service and DVSA vision, strategy, and initiatives
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.