Customer Liaison Officer
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | £30,518 to £32,061 per year |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Ipswich, Suffolk |
| Remote working: | On-site only |
| Company: | Ipswich Borough Council |
| Job type: | Permanent |
| Job reference: | REQ01105 |
Summary
You will act as the main point of contact between the Maintenance and Contracts team, council tenants, contractors and other Ipswich Borough Council departments.
The post will act as the Council’s Customer Liaison Officer for all tenants and leaseholders as part of the general needs fire safety programme to 3,200 flats (circa 350 blocks) including 413
leaseholders and play a role in fire safety improvements across our Sheltered Schemes and Homelessness Families Units.
As the Customer Liaison Officer, you will be expected to communicate with various stakeholders both verbally and in writing and hold face to face meetings and ‘coffee’ mornings with tenants, you will also be expected to provide regulars updates, deal with complaints and visit our tenants and leaseholders during and after works.
Customer feedback is very important to the Council, therefore you will be responsible in distributing customer satisfaction questionnaires, so it is important tenants are communicated to on a regular basis, are listened to and be able to act swiftly when concerns are raised.
You will be educated to GCSE standard or equivalent in English and Maths and have proven customer services experience.
Hours of work are 37 hours per week, Monday to Friday and you will be based at Layard House, 11 New Way, Ipswich. IP2 0BX
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Lee Woods (he/him) on 07736 826155 or via email lee.woods@ipswich.gov.uk.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process will be an interview, carried out in person. Interviews will be held w/c 16 March 2026.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
The post will act as the Council’s Customer Liaison Officer for all tenants and leaseholders as part of the general needs fire safety programme to 3,200 flats (circa 350 blocks) including 413
leaseholders and play a role in fire safety improvements across our Sheltered Schemes and Homelessness Families Units.
As the Customer Liaison Officer, you will be expected to communicate with various stakeholders both verbally and in writing and hold face to face meetings and ‘coffee’ mornings with tenants, you will also be expected to provide regulars updates, deal with complaints and visit our tenants and leaseholders during and after works.
Customer feedback is very important to the Council, therefore you will be responsible in distributing customer satisfaction questionnaires, so it is important tenants are communicated to on a regular basis, are listened to and be able to act swiftly when concerns are raised.
You will be educated to GCSE standard or equivalent in English and Maths and have proven customer services experience.
Hours of work are 37 hours per week, Monday to Friday and you will be based at Layard House, 11 New Way, Ipswich. IP2 0BX
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking, public transport discounts, free swimming, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Lee Woods (he/him) on 07736 826155 or via email lee.woods@ipswich.gov.uk.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process will be an interview, carried out in person. Interviews will be held w/c 16 March 2026.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.