Performance and Project Officer
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | £36,363 to £38,220 per year |
| Hours: | Full time |
| Closing date: | 28 January 2026 |
| Location: | Ipswich, Suffolk |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ipswich Borough Council |
| Job type: | Permanent |
| Job reference: | REQ01102 |
Summary
This is a job you can really get your teeth into. No two days are ever the same. Leading on projects and manning the customer helpdesk to ensure the smooth running of IBC systems.
With your extensive knowledge of NEC Housing including Rents & Estates AND/OR NEC Assure (including the transition from M3 to Assure) you will maintain and develop the Housing and Public Protection CRM system and customer portals within IBC.
You will need working knowledge of a broad range of IT and web based applications including SQL, Power BI, Business Objects, Crystal Reporting. With excellent MS skills (including advanced Excel). An understanding of form building software, together with a working knowledge of the process mapping of activities and knowledge of how technology or changes in a process can be used to deliver improvements .
If you are well organised, reliable, able to meet deadlines and have excellent communication skills with the ability to build and establish relationships, then get in touch to discuss your next career move.
Hours of work are 37 per week, Monday to Friday.
This is a hybrid working role (a minimum of 2 days per week working in the office).
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Yvonne Wilson (or via email yvonne.wilson@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
Interviews will be held on 9 February 26 at Grafton House, Ipswich.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
With your extensive knowledge of NEC Housing including Rents & Estates AND/OR NEC Assure (including the transition from M3 to Assure) you will maintain and develop the Housing and Public Protection CRM system and customer portals within IBC.
You will need working knowledge of a broad range of IT and web based applications including SQL, Power BI, Business Objects, Crystal Reporting. With excellent MS skills (including advanced Excel). An understanding of form building software, together with a working knowledge of the process mapping of activities and knowledge of how technology or changes in a process can be used to deliver improvements .
If you are well organised, reliable, able to meet deadlines and have excellent communication skills with the ability to build and establish relationships, then get in touch to discuss your next career move.
Hours of work are 37 per week, Monday to Friday.
This is a hybrid working role (a minimum of 2 days per week working in the office).
As well as a good salary, we offer a career grade average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role please contact Yvonne Wilson (or via email yvonne.wilson@ipswich.gov.uk
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
Interviews will be held on 9 February 26 at Grafton House, Ipswich.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications
Please note CVs are not accepted.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.