Outpatient Receptionist | University Hospitals Bristol and Weston NHS Foundation Trust
| Posting date: | 14 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,465 pa |
| Hours: | Full time |
| Closing date: | 13 February 2026 |
| Location: | Bristol, BS2 8HW |
| Company: | University Hospitals Bristol and Weston NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7712257/387-M2257-RUH |
Summary
We are looking for an adaptable, enthusiastic, empathetic and friendly Outpatient Receptionist to join our busy outpatient services. This is a varied and important role, where you’ll be the first point of contact for patients, families, and staff, helping to ensure clinics across Medicine and Surgery run smoothly and patients receive the highest standard of care.
Working across five reception areas within the Trust (locations subject to change), you will provide a welcoming and professional service while also supporting clinical teams with a wide range of administrative duties.
Main Duties and Responsibilities
• Greet and assist patients, families, and visitors in a professional and friendly manner
• Prepare clinics and ensure patient outcomes are recorded accurately and on time
• Update and maintain patient records using PAS/Careflow
• Handle and respond to queries from patients, relatives, and staff at all levels
• Liaise with clinic coordinators to ensure appropriate patient follow-up
• Arrange patient transport and liaise with porters when required
• Manage and action generic email inboxes
• Chase outstanding queries with departments, teams, and clinicians across multiple specialties
• Scan clinical and paper documents into Evolve promptly
• Escalate issues to the line manager when necessary
• Provide general administrative support to the service
• Support the training of new team members
We are looking for someone who can:
• Work well under pressure in a busy outpatient environment
• Communicate confidently with patients, families, and colleagues at all levels
• Multitask effectively while maintaining attention to detail
• Be flexible and adaptable to changing service needs
• Always demonstrate a professional and approachable manner
About the Role
This is a key position within the Trust where no two days are the same. If you enjoy working with people, have strong organisational skills, and want to be part of a service that makes a real difference to patients, we’d love to hear from you.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
This advert closes on Wednesday 28 Jan 2026
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