General Manager
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35000-40000 per annum |
| Hours: | Full time |
| Closing date: | 27 January 2026 |
| Location: | Oxfordshire, OX1 4RP |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 306948-43898828 |
Summary
Serco Limited
Serco: Ferry Leisure Centre, OX2 7DP
Permanent, Full Time
Up to £40,000 per annum + Corporate Benefits Package
Serco Leisure is one of the UK’s leading national operators of leisure centres, destination venues and elite sporting facilities.
We're recruiting an experienced and motivated General Manager to lead the safe, efficient, and high-quality operation of Ferry Leisure Centre. This is a key leadership role within a live operational environment, with full accountability for compliance, health & safety, service delivery, and commercial performance against contractual KPIs.
You will provide visible leadership to site teams, champion a customer-first culture, and ensure facilities are consistently safe, clean, and professionally presented for both elite athletes and the local community.
Key Responsibilities
- Lead compliance, health & safety, and safeguarding across the site
- Deliver operational performance in line with contract requirements and KPIs
- Manage internal and external audits and quality assurance processes
- Oversee planned and reactive maintenance in collaboration with technical teams
- Lead, motivate, and develop high-performing operational teams
- Act as Manager on Duty, ensuring excellent customer experience at all times
What you’ll need
- Proven experience leading teams in a leisure, facilities, or service-led environment
- Strong working knowledge of Health & Safety legislation
- Customer-focused, organised, and commercially aware
- Excellent communication, leadership, and reporting skills
- First Aid at Work qualification, or willingness to obtain
- This role may be subject to a DBS check in line with Serco policy
What We Offer
- A challenging and rewarding leadership role
- Opportunity to make a real impact within a community leisure environment
- Career development within a global organisation
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- 21 days annual leave + public holidays
- Life assurance up to 2x base salary
- All Leisure benefits - Employee Benefits (moreleisure.com)
Serco: Ferry Leisure Centre, OX2 7DP
Permanent, Full Time
Up to £40,000 per annum + Corporate Benefits Package
Serco Leisure is one of the UK’s leading national operators of leisure centres, destination venues and elite sporting facilities.
We're recruiting an experienced and motivated General Manager to lead the safe, efficient, and high-quality operation of Ferry Leisure Centre. This is a key leadership role within a live operational environment, with full accountability for compliance, health & safety, service delivery, and commercial performance against contractual KPIs.
You will provide visible leadership to site teams, champion a customer-first culture, and ensure facilities are consistently safe, clean, and professionally presented for both elite athletes and the local community.
Key Responsibilities
- Lead compliance, health & safety, and safeguarding across the site
- Deliver operational performance in line with contract requirements and KPIs
- Manage internal and external audits and quality assurance processes
- Oversee planned and reactive maintenance in collaboration with technical teams
- Lead, motivate, and develop high-performing operational teams
- Act as Manager on Duty, ensuring excellent customer experience at all times
What you’ll need
- Proven experience leading teams in a leisure, facilities, or service-led environment
- Strong working knowledge of Health & Safety legislation
- Customer-focused, organised, and commercially aware
- Excellent communication, leadership, and reporting skills
- First Aid at Work qualification, or willingness to obtain
- This role may be subject to a DBS check in line with Serco policy
What We Offer
- A challenging and rewarding leadership role
- Opportunity to make a real impact within a community leisure environment
- Career development within a global organisation
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- 21 days annual leave + public holidays
- Life assurance up to 2x base salary
- All Leisure benefits - Employee Benefits (moreleisure.com)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.