PCN Digital Care Coordinator
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | £13.00 per hour |
| Additional salary information: | £13.00 an hour |
| Hours: | Full time |
| Closing date: | 31 January 2026 |
| Location: | Wareham, BH20 4PG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2472-26-0002 |
Summary
RESPONSIBILITIES AND DUTIES Work closely with PCN colleagues to identify patients who currently do not use digital channels for healthcare access, promoting digital inclusion and encourage the wider use of the NHS App. Use available data sources to help the multidisciplinary teams understand the health and well-being profiles of our residents and to identify specific groups of patients and arrange care for them. This will include undertaking searches to identify individuals who meet particular criteria, for example patients requiring blood pressure monitoring. Assist the PCN to deliver improvements to the services we provide our patients with relevant data and data analysis. Support the PCN with coding activity appropriately and develop reports to demonstrate PCN activity. Assist the PCN member practices to engage with hard-to-reach populations and to reduce health inequalities. Take a lead in the deployment of new technologies and education of patients. Run regular proactive reports to identify patients who may benefit from new services/new ways of delivering services and ensure appropriate referrals are made. Work with colleagues and partner organisations to promote digital inclusion, for example, by demonstrating to and educating colleagues about how to optimally use digital technologies and data/intelligence. Develop social media content for the PCN including website, Facebook - promoting services and health campaigns. Providing data administration support to the PCN Leadership team and member practices as required. Support any reasonable requests from the PCN Leadership team. Act as an ambassador for use of digital healthcare technology with both patients and colleagues. Support PCN and member practices with handling and analysing data and developing our digital maturity. Support partner practices to maintain and monitor data coding and quality on clinical systems, ensuring coding is compliant and consistent. Run system reports and extract data as required by the PCN for activity reporting, using SystmOne clinical system, PCN digital dashboard and other data sources. Be a point of contact for digital enquiries and be an active member of the NHS Dorset Digital CoP. Under the direction of the PCN Leadership team, support the implementation of digital projects across the PCN and member practices. Responsible for PCN service rota management within the SystmOne clinical system, this includes setting up new rota templates, taking the appropriate action for holiday / rota change requests. Housekeeping of the clinical system including task monitoring, auto apply rota management and general troubleshooting. Responsible for the management and oversight of the PCN digital inbox actioning tasks accordingly and signposting where appropriate. Ensuring internal processes and procedures are adhered to by all staff members.