IT Administrative Assistant (on-site)
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | £26,310 per year, pro rata |
| Hours: | Part time |
| Closing date: | 26 January 2026 |
| Location: | Ipswich, Suffolk |
| Remote working: | On-site only |
| Company: | Suffolk New College |
| Job type: | Permanent |
| Job reference: |
Summary
IT Administrative Assistant (on-site)
Part-time 27.5 hours per week, 52 weeks per year
Monday to Friday, 9.00am to 3.00pm (ideally).
Starting salary £26,310 pro rata
Working 27.5 hours per week, 52 weeks per year equates to a starting salary of £19,554.7 per annum
We are seeking an IT Administrative Assistant to provide essential administrative and coordination support to the IT department. Acting as a primary point of contact for the wider college community, the role focuses on managing communication between users and the IT team and ensuring support requests are handled efficiently and in a timely manner.
Key responsibilities include receiving and responding to helpdesk enquiries via phone and email, accurately logging and tracking requests within the helpdesk system, and liaising with IT technical staff to allocate and monitor work. The role also involves raising quotations, placing and tracking orders and deliveries, preparing meeting documentation, taking minutes, producing reports, and carrying out other routine administrative tasks.
This is a non-technical role; however, a basic understanding of IT services and processes would be advantageous.
The role is suited to an individual with excellent communication and organisational skills, strong attention to detail, and the ability to work accurately and consistently while managing multiple tasks. The IT Administrative Assistant plays a key role in maintaining efficient processes and supporting effective coordination within the IT team, enabling technical staff to focus on service delivery and project work while ensuring administrative tasks are completed to a high standard and within agreed timescales.
This main location for this post is the Ipswich Campus, however Suffolk New College is a multi-campus, therefore you may be required to work at and travel between campuses.
At Suffolk New College, we promote the culture of BeSNC. Implementing BeSNC is not just a choice; it’s a commitment to providing the best possible environment for our learners to thrive. It's a commitment to nurturing an inclusive and supportive community where each student, staff and community member can reach their full potential.
Closing date: Monday 26th January 2026 at 12 midnight
Interview date: Wednesday 4th February 2026
For further information about this vacancy please follow this link to our website
www.suffolk.ac.uk/jobs
This College is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. As part of our on-going commitment to Equality and Diversity, Suffolk New College guarantee to shortlist all applicants from a black or ethnic minority group who meet the essential criteria and all applicants with a disability who meet the essential criteria. All appointments are subject to Disclosure & Barring Service (DBS) check.
We do not recognise any agencies or search agencies acting on our behalf unless they have been officially engaged. Applicants should apply to us directly and not be persuaded to go via an agency.
The college will not recognise any agency fees for recruitment activities unless an active engagement linked to a specific role has been agreed.
The college will not pay fees associated with CVs or applicants who are sent to the college via agencies on a speculative basis or in response to college adverts.
Agencies should refrain from sending CVs to anyone working for the college on a speculative basis. The college will make approaches to agencies via our HR team if we feel that we need assistance with a post.
Part-time 27.5 hours per week, 52 weeks per year
Monday to Friday, 9.00am to 3.00pm (ideally).
Starting salary £26,310 pro rata
Working 27.5 hours per week, 52 weeks per year equates to a starting salary of £19,554.7 per annum
We are seeking an IT Administrative Assistant to provide essential administrative and coordination support to the IT department. Acting as a primary point of contact for the wider college community, the role focuses on managing communication between users and the IT team and ensuring support requests are handled efficiently and in a timely manner.
Key responsibilities include receiving and responding to helpdesk enquiries via phone and email, accurately logging and tracking requests within the helpdesk system, and liaising with IT technical staff to allocate and monitor work. The role also involves raising quotations, placing and tracking orders and deliveries, preparing meeting documentation, taking minutes, producing reports, and carrying out other routine administrative tasks.
This is a non-technical role; however, a basic understanding of IT services and processes would be advantageous.
The role is suited to an individual with excellent communication and organisational skills, strong attention to detail, and the ability to work accurately and consistently while managing multiple tasks. The IT Administrative Assistant plays a key role in maintaining efficient processes and supporting effective coordination within the IT team, enabling technical staff to focus on service delivery and project work while ensuring administrative tasks are completed to a high standard and within agreed timescales.
This main location for this post is the Ipswich Campus, however Suffolk New College is a multi-campus, therefore you may be required to work at and travel between campuses.
At Suffolk New College, we promote the culture of BeSNC. Implementing BeSNC is not just a choice; it’s a commitment to providing the best possible environment for our learners to thrive. It's a commitment to nurturing an inclusive and supportive community where each student, staff and community member can reach their full potential.
Closing date: Monday 26th January 2026 at 12 midnight
Interview date: Wednesday 4th February 2026
For further information about this vacancy please follow this link to our website
www.suffolk.ac.uk/jobs
This College is committed to safeguarding and promoting the welfare of young people and expects all staff to share this commitment. As part of our on-going commitment to Equality and Diversity, Suffolk New College guarantee to shortlist all applicants from a black or ethnic minority group who meet the essential criteria and all applicants with a disability who meet the essential criteria. All appointments are subject to Disclosure & Barring Service (DBS) check.
We do not recognise any agencies or search agencies acting on our behalf unless they have been officially engaged. Applicants should apply to us directly and not be persuaded to go via an agency.
The college will not recognise any agency fees for recruitment activities unless an active engagement linked to a specific role has been agreed.
The college will not pay fees associated with CVs or applicants who are sent to the college via agencies on a speculative basis or in response to college adverts.
Agencies should refrain from sending CVs to anyone working for the college on a speculative basis. The college will make approaches to agencies via our HR team if we feel that we need assistance with a post.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.