Customer Service Temp - 5 week FTC
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | £14.00 per hour |
| Additional salary information: | 14 - 14 |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | Darlington Head Office, DL1 4PZ |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | JAN20261230 |
Summary
Location:DarlingtonContract: 5-week fixed term contract working from 19th January-20th February 2026.Hours: Full time working 37.5 hours between 08:00-18:00 Monday-FridaySalary: £14/HourAre you a people person with a knack for uncovering valuable insights? Do you have an eye for detail and a passion for making customers feel heard?We want YOU to help us improve experiences and build stronger customer relationships!As a Customer Service Temp, you’ll play a key role in conducting telephone surveys to gather feedback and uncover actionable insights that drive our mission of delivering exceptional customer service.As our Customer Service Temp your main duties will involve:Conduct engaging customer surveys over the phone, gathering honest and meaningful feedback.Conduct engaging customer surveys on the phone to gather honest and actionable customer insights.Accurately record customer responses, identifying trends and key insights.Collaborate with the team to enhance survey processes and share your ideas.Represent our business as a friendly, professional, and customer-focused voice.About YouExcellent Communicator: You’re confident, approachable, and know how to build rapport with customers. Ideally you will have previous experience in a telephony-based customer service role.Detail-Oriented: Your accuracy ensures every insight is captured and logged.Tech-Savvy: Basic experience with survey tools, spreadsheets, or CRM systems is a bonus.Customer-Focused: You genuinely care about creating positive experiences for customers.Team Player: You thrive in collaborative environments and contribute to team success.Determined and Results-Oriented: You have the drive to complete tasks efficiently and accurately, ensuring goals are met every step of the way.About UsWith over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.