Pharmacy Technician

Posting date:	13 January 2026
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	06 February 2026
Location:	Wheatley Hill, DH6 3NP
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B0611-26-0000

Summary

Support practice clinical pharmacists and practice clinical teams to provide a safe and effective repeat prescribing service. Comply with legal and professional requirements and with safe systems of work for re-authorising repeat prescriptions. Co-ordinate medication review appointments and any changes of medication as advised by the clinical team. Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward recommendations of alternatives. Medicines reconciliation post discharge and on other transfers of care. Bring queries to clinical team to include under or over usage. Day to day handling of prescription queries within area of own competence. Delivery of training and development to practice administrative staff who process repeat prescription requests to support improved co-ordination and effective pharmacy administration. Use and maintain information reporting systems and databases relevant to the position including incident reporting, prescribing data and patient outcomes. Participate in practice meetings, and other meetings to improve engagement of the role and to promote issues relevant to prescribing. Liaise with multidisciplinary team, prescribing support team, community pharmacy and hospital pharmacy teams. Handle function specific information, which may be sensitive, complex or confidential and appropriately recording, transferring and/or coordinating such information in accordance with the GDPR; Caldecott Guidelines and the Confidentiality Code of Conduct. Be responsible for the organisation and planning of own workload to meet set deadlines. Utilise GP practice clinical systems to conduct prescribing audits. Support the clinical pharmacists and practices with the work required under County Durham ICBs Medicines Management Local Incentive Scheme. support the clinical pharmacists in shared care monitoring and processes. In collaboration with practice Clinical Pharmacists and GP Prescribing Leads ensure that all major MHRA drug alerts, where appropriate and within levels of competence, are acted upon within practices over an appropriate time frame and to advise on any medication changes that occur as a result. - Undertake training and development, to ensure the required knowledge and skills for practice-based work. Escalate problems or issues to line manager that requires additional support or input. Carry out other duties which are appropriate to the skills and competencies of the post holder and grade of the post as the priorities of the service change. Establish and maintain effective working relationships with GP practices, staff and other healthcare professionals. The post holder will develop a culture that promotes equality and values diversity. The post holder must be aware of and committed to the Equality and Diversity policies of the practice and comply with all the requirements of these policies and actively promote Equality and Diversity issues relevant to the post. Ensure the principles of openness, transparency and candour are observed and upheld. The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisations safeguarding protection policies and procedures. Collaborative Working Relationships The post holder will be registered with the General Pharmaceutical Society and have a BTEC/NVQ level 3 or equivalent in pharmaceutical sciences. Recognises the roles of other colleagues within the organisation and their role in patient care. Demonstrate use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues and other professionals, other NHS/Private organisations, e.g. ICB). Demonstrates ability to work as a member of a team. Is able to recognise personal limitations and refer to more appropriate colleagues when necessary. Actively works towards developing and maintaining effecting working relationships across the PCN. Foster and maintain strong links with all services across locality. Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships. Demonstrates ability to integrate general practice with community and hospital pharmacy teams. Liaises with ICB colleagues including ICB Pharmacists on prescribing related matters to ensure consistency of patient care and benefit. Liaises with ICB pharmacists and Heads of Medicines Management/Optimisation to benefit from peer support. Liaises with other stakeholders as needed for the collective benefit of patients. Knowledge, Skills and Experience Required Have experience and an awareness of common acute and long-term conditions that are likely to be seen in General Practice. Recognises priorities when problem-solving and identifies deviations from normal pattern and is able to refer to seniors or GPs when appropriate. Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct. Involves patients in decisions about prescribed medicines and supporting adherence as per NICE guidelines. Leadership Demonstrate understanding of the pharmacy technician role in governance and is able to implement this appropriately within the workplace. Demonstrate understanding of, and contributes to, the workplace vision. Demonstrates ability to improve quality within limitations of service. Reviews yearly progress and develops clear plans to achieve results within priorities set by others. Demonstrate ability to motivate self to achieve goals. Promotes diversity and equality in people management techniques and leads by example. Management Demonstrate understanding of the implications of national priorities for the team and/or the service. Demonstrate understanding of the process for effective resource utilisation. Demonstrate understanding of, and conforms to, relevant standards of practice. Demonstrates ability to identify and resolve risk management issues according to policy/protocol. Follows professional and organisational policies/procedures relating to performance management. Demonstrate ability to extend boundaries of service delivery within the team. Education, Training and Development Understands and demonstrates the characteristics of a role model to members in the team and/or service. Demonstrates understanding of the mentorship process. Demonstrates ability to conduct teaching and assessment effectively according to a learning plan with supervision from experienced colleagues. Demonstrates self-development through continuous professional development activity; working alongside colleagues to identify areas to develop. Participates in the delivery of formal education programmes. Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice. Ensures appropriate clinical supervision is in place to support development. Enrolled into review and appraisal systems within the network. Research and Evaluation Demonstrates ability to critically evaluate and review literature. Demonstrates ability to identify where there is a gap in the evidence base to support the practice. Demonstrates ability to generate evidence suitable for presentations at practice and local level. Demonstrates ability to apply research evidence base into working place. Demonstrates understanding of principles of research governance. Health and Safety/Risk Management The post-holder must comply at all times with the Practices Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System. The post holder will comply with GDPR, The Data Protection Act (2018) and the Access to Health Records Act (1990). Equality and Diversity The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Respect for Patient Confidentiality The post-holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role. Special Working Conditions The post-holder is required to travel independently between practice sites, and to attend meetings. The post-holder may have contact with body fluids i.e. wound exudate urine etc. while in clinical practice. Job Description Agreement This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the network. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the network. This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post-holder.