Practice Manager

Dyddiad hysbysebu:	13 Ionawr 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	30 Ionawr 2026
Lleoliad:	Guildford, GU1 3NW
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A1729-25-0002

Crynodeb

Job summary: Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. Job responsibilities: Strategic management and planning The post holder will: Keep abreast of current affairs and identify potential threats and opportunities Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development Monitor and evaluate performance of the practice team against objectives; identify and manage change Develop and maintain effective communication both within the practice and with relevant outside agencies Prepare and annually update the practice development plan, and oversee the implementation of the aims and objectives Assess and evaluate accommodation requirements and manage development and expansion plans Attend regular Practice meetings Financial management Manage practice budgets and seek to maximise income with QOF and LCS requirements Understand and report on the financial implications of contract and legislation changes Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant to maintain financial probity Monitor cash-flow, manage systems for recording of income and petty cash expenditure Manage and reconcile bank accounts; negotiate/liaise with the practice bankers Monitor and deal with all invoices/record keeping and accounting Manage partners drawings Manage and monitor PAYE/Pension for practice staff and maintain appropriate records Human resources Oversee the recruitment and retention of staff and provide a general personnel management service Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff Manage staffing levels within target budgets Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role Develop and implement effective staff appraisal and monitoring systems Support and mentor staff, both as individuals and as team members Implement effective systems for the resolution of disputes and grievances Keep abreast of changes in employment legislation Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies) Organisational Convene meetings, prepare agendas and ensure distribution of minutes as necessary Develop Practice protocols and procedures, review and update as required Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place Develop and review Health & Safety policies and procedures and keep abreast of current legislation Arrange appropriate insurance cover Ensure that the practice has adequate disaster recovery procedures in place Arrange appropriate maintenance for practice equipment Liaise with other organisations e.g. other Practices locally/PCN/ICB Patient services Ensure SEAs/Risks and Complaints are managed Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the practice complies with NHS contractual obligations in relation to patient care Monitor patient turnover and capitation Oversee and/or develop repeat prescribing systems Oversee and/or develop and manage an effective appointments systems Routinely monitor and assess practice performance against patient access and demand management targets Develop and implement an effective complaints management system Information management and technology Ensure practices and information meets national IG requirements Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes. Maintain the practices website. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will implement and lead on the full range of promotion and management their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment taking responsibility for maintaining a record of own personal and/or professional development, taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Quality Assurance: To support the governance lead for services on quality assurance by ensuring mechanisms are in place for Care Quality Commission Clinical Standards Risk Management Clinical Governance Information Governance Patient Satisfaction Audit Complaints and Serious Untoward Incidents Health & Safety Mandatory Training Performance Management Data To ensure that a review of policies, protocols and procedures is undertaken across the service on an annual basis, that gaps are identified and acted upon. To ensure that the team are aware of audit requirements relating to these policies and that they are built into the Service Plans so that the audit programme is robust. To work within the team to ensure that training needs are accurately identified and training and development opportunities are available to staff in the service to meet quality assurance and service development objectives. Work with Partners to ensure the consistent application of performance management across the service so that every member of staff has a Personal Development Plan agreed at the annual appraisal relevant to their development and the development of the service. The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly