Chief Operating Officer (COO)
| Posting date: | 13 January 2026 |
|---|---|
| Salary: | £75,000.00 per year |
| Additional salary information: | £75000.00 a year |
| Hours: | Full time |
| Closing date: | 30 January 2026 |
| Location: | King’s Lynn, PE31 6BH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0219-26-0000 |
Summary
JOB SUMMARY Working with the CEO and the Board, you will provide strategic leadership and confident fiscal management of the hospices resources to support the delivery of excellent care. As the COO, you will work with the wider leadership team to plan and deliver exceptional services. You will directly line manage the following teams: Finance Estates and Facilities People and Culture including Volunteer Services IT Aligning with our values, vision and strategic priorities you will help to advise the CEO and Board on the delivery and deployment of resources. Strategic leadership, strategic fiscal oversight and operating delivery oversight across the organisation will be at the core of this position. KEY RESPONSIBILITIES Overseeing and improving operating procedures for optimal efficiency and operational excellence Lead the strategic fiscal management of the Hospices resources Ensure timely and accessible budgets and monthly accounts are produced to a high standard Lead and develop the organisations Facilities and Estates team, ensuring efficient and cost effective use of resources. Lead a review of all procurement and embed a cyclical review of our total supply chain Provide strategic oversight of the People and Culture Department (including Volunteer Services) Mentoring and inspiring employees to ensure alignment to the organisational strategy Work with local hospices to identify opportunities for shared learning and collaborations to maximise sustainable use of resources and efficiencies Assessing and enhancing the efficiency of internal and external operational processes Establishing policies that improve and promote the company vision, values and culture Research, implement and evaluate commercial opportunities that may benefit the Hospice Ensure that all digital platforms and systems are robust, secure and future proofed for the efficient running of the organisation Encouraging the organisation to identify and deliver innovation and commercial resilience Ensure that the organisation maintains excellent standards in health and safety and estate management Evaluate performance by analysing and interpreting data and other business metrics to recommend strategies to improve service delivery Team and People Management Lead, manage, inspire and develop the team, promoting a positive, inspirational and proactive culture. By example, encourage a growth mind-set and continuous learning Be visible, energetic and participative, encouraging cross-team working and initiatives Provide internal strategic leadership as COO to ensure operational delivery and processes are efficient, timely and professional Develop and deliver integrated annual strategic aims, objectives and KPIs for all direct reports and their teams Aim to secure recognised accreditation for the organisation to be a best employer Personal Development Devise a personal development plan in line with the Hospice objectives and personal needs Maintain and increase personal professional skills. Demonstrate and encourage a culture of continual reflective learning Organisational Responsibilities Uphold the Hospice and individual team values at all times Work at all times within the policies of the Hospice Ensure effective use of resources Respect at all times the confidentiality of information covering patients, staff and volunteers, and donors Play an active part in the development and maintenance of good relationships with all who have business with the Hospice Act as an Ambassador for the Hospice at all times Because of the special nature of the hospice and its work you may on occasion be asked to undertake other duties to help maintain our high standard of care Act as the nominated System Administrator with regards to IT systems and support the IG committee to embed Information Governance policy and procedure Have joint oversight and responsibility, in conjunction with the Director of Care, for risk governance, monitoring, tracking and recording throughout the organisation, through strong liaison with each department lead. Direct Reports Associate Director of Finance, Maintenance Supervisor, Operations Manager, Volunteer Co-Ordinator, IT (both in house and outsourced resource) and Chef Manager. Strategic Vision and Planning In conjunction with the CEO and SLT, contribute to the process for determining the strategic direction of the Hospice and through development, cascading of strategy and business plans, ensure delivery of key objectives, considering both internal and external influences. Highest Standards of Service Delivery Ensure Tapping House continues to provide the highest standards that exceed the requirements of the Charity Commission, Care Quality Commission and HR professional bodies. Governance and Standards Maintenance Advise the CEO and Trustees of necessary legislative, policy or operational changes required and implement these effectively to maintain compliance and meet Hospice objectives. Provide effective support and assurance to the Board of Trustees, Finance and Investment Committee, People and Culture Committee and Care and Clinical Governance Committee. Green Agenda Lead the organisation strategy for Environmental Sustainability. Use a validated tool to monitor baseline carbon footprint and monitor positive changes towards net zero targets. Encourage an organisation wide commitment to the green agenda and support changes at all scale and within all departments General o To uphold the Hospices vision and values at all times