Clinical Support Desk Practitioner - Otterbourne
| Posting date: | 12 January 2026 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 25 January 2026 |
| Location: | Otterbourne, SO21 2RU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9195-26-0020 |
Summary
1) To work within a team as an autonomous practitioner and provide high quality complex clinical telephone triage using knowledge, skills, critical thinking and professional judgment supported by clinical decisions support software systems. 2)Toreviewincomingsymptombasedandhealthinformationtelephoneenquiriesandassessforurgencyandpriority. 3)To provide evidence based healthcare advice to patients and field operational staff supported by clinical decisions software systems to facilitate onward referral to other areas within the NHS if required. 4)Toliaiseandcommunicateclinicalinformationverballyandviatechnicallinkswithhealtheconomypartnerstoensurecontinuityofcareforpatients. 5)Toactively participate in thedelivery of Trust ambulance performance standard that are nationally determined, clinical indicators and locally negotiated performance standards. 6)To attend and actively participate in regular team meetings and work with the line manager to improve and/or consistently maintain performance. 7)Toactivelyparticipateinmonthly call audit processesincluding self-reflection. 8)ToparticipateinIndividualPerformanceReviewandDevelopment(IPRD)andPerformanceDevelopmentPlans. 9)TomeetallPREP(postregistrationeducationalandpractice)requirements. 10)Toensurecontinuedprofessionaldevelopmentthroughmandatorytrainingandwithinpersonaldevelopmentplans. 11)To provide evidence based clinical and professional expertise as required to operational colleagues. 12)To adhere to all local and national policies, procedures and protocols provided. 13)To comply with Clinical Governance standards including audit and customer satisfaction programmes, and to ensure continuous development of a quality service. 14)To maintain confidentiality in relation to all user and South Central Ambulance Service information, ensuring that data is only disclosed in compliance with NHS Protocols.