Customer Journey Manager
| Posting date: | 12 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 26 January 2026 |
| Location: | Welwyn Garden City, Hertfordshire, AL7 1GA |
| Company: | Tesco |
| Job type: | Permanent |
| Job reference: | tesco/TP/18092123/973916 |
Summary
About the role
Leads the design, setup, and delivery of Reward campaigns within the Customer Journey team, driving initiatives that boost sales performance and customer growth. Manages budgets and forecasting for reward mechanics to ensure financial targets are achieved and resources are allocated effectively. Collaborates with stakeholders across product, audience, finance, and operations to align reward strategies with customer needs and commercial objectives. Partners with analytics teams, including EA, to leverage data and segmentation for creating targeted, personalized journeys that build loyalty and deliver impactful campaigns.
You will be responsible for
- Own the reward strategy, ensuring it’s customer-led, commercially effective, and aligned with business OKRs.
- Lead end-to-end campaign delivery, working cross-functionally to execute on time and to target.
- Drive customer engagement and growth through integrated, data-driven reward propositions.
- Manage budgets and forecasts, partnering with Finance to meet financial objectives.
- Identify opportunities and risks, addressing gaps and accelerating learning through Test & Learn initiatives.
You will need
- CRM strategy development and execution
- CLTV management and strong commercial acumen
- Data-driven decision-making and strategic problem-solving
- Customer journey design aligned to business priorities
- Cross-functional leadership and stakeholder management
- Clear communication and storytelling for diverse audiences
- Financial planning and effective prioritisation
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
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