Bereavement Support Service Administrator
| Posting date: | 12 January 2026 |
|---|---|
| Salary: | £22,386 per year, pro rata |
| Hours: | Part time |
| Closing date: | 11 February 2026 |
| Location: | Aberystwyth, Ceredigion |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Age Cymru Dyfed |
| Job type: | Contract |
| Job reference: |
Summary
You will be working from one of the Age Cymru Dyfed Offices, as well as being home based.
Salary: AS1 (1) £22,386 FTE - £8,954.40 Actual
Hours: 14hrs per week
We are looking to recruit an Administrator to provide administrative support to our Age Cymru Dyfed’s Bereavement Support Officer. The successful candidate will be the first point of telephone contact for the project and will write up calls and liaise with the Bereavement Support Officer via email, so the team can provide the relevant information to reduce initial crisis
Key responsibilities of the role:
• To be the first point of contact the Bereavement Support Service.
• To provide administrative support to the Bereavement Support Officer.
• To provide support that is adaptable and could either be, face-to- face in the home/office, and/or telephone to meet the needs of the individual.
• To undertake any further reasonable duties as requested by the Bereavement Support Officer.
• To adhere to ACD policies and procedures, as well as the staff handbook.
• To participate in any training deemed necessary for the role.
Skills, Qualities, and Experience
Educated to a good standard (However, experience instead of qualifications will also be taken into consideration) Essential
Proficient in Microsoft office and other software/social media applications Essential
Experience of working in an office environment Essential
Experience of record keeping using a customer relationship management database Essential
Understanding of issues facing older people Desirable
Organised and methodical Essential
A flexible, can-do attitude Essential
A self-starting team player with good communication skills, both written and oral, who takes pride in completion of tasks to a high standard Essential
Welsh speaker Desirable
Able to maintain a good working relationship Essential
Own transport Essential
Age Cymru Dyfed - Additional Benefits
31 days annual leave inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment.
Employer contribution to Government Nest Pension Scheme
Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including:
Free 24-hour confidential helpline to assist with Health and Wellbeing including support with:
Stress and Anxiety
Counselling
Family Issues
Bereavement
Financial Wellbeing
Childcare Support
Relationship Advice
Legal Information
Medical Information
Tenancy and Housing Concerns
Alcohol and Drug Issues
Consumer Issues
24-hour access to Virtual GP Service for employees and their family
Access to a range of discounts via the “Blue Light Card “Scheme
Eyecare Voucher Scheme
Salary: AS1 (1) £22,386 FTE - £8,954.40 Actual
Hours: 14hrs per week
We are looking to recruit an Administrator to provide administrative support to our Age Cymru Dyfed’s Bereavement Support Officer. The successful candidate will be the first point of telephone contact for the project and will write up calls and liaise with the Bereavement Support Officer via email, so the team can provide the relevant information to reduce initial crisis
Key responsibilities of the role:
• To be the first point of contact the Bereavement Support Service.
• To provide administrative support to the Bereavement Support Officer.
• To provide support that is adaptable and could either be, face-to- face in the home/office, and/or telephone to meet the needs of the individual.
• To undertake any further reasonable duties as requested by the Bereavement Support Officer.
• To adhere to ACD policies and procedures, as well as the staff handbook.
• To participate in any training deemed necessary for the role.
Skills, Qualities, and Experience
Educated to a good standard (However, experience instead of qualifications will also be taken into consideration) Essential
Proficient in Microsoft office and other software/social media applications Essential
Experience of working in an office environment Essential
Experience of record keeping using a customer relationship management database Essential
Understanding of issues facing older people Desirable
Organised and methodical Essential
A flexible, can-do attitude Essential
A self-starting team player with good communication skills, both written and oral, who takes pride in completion of tasks to a high standard Essential
Welsh speaker Desirable
Able to maintain a good working relationship Essential
Own transport Essential
Age Cymru Dyfed - Additional Benefits
31 days annual leave inclusive of bank holidays at commencement of employment rising annually with 1 additional long service day for the first 5 years of employment.
Employer contribution to Government Nest Pension Scheme
Employment Assistance Programme - a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home life or work life, health, and general wellbeing. Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7. It offers a range of employee benefits including:
Free 24-hour confidential helpline to assist with Health and Wellbeing including support with:
Stress and Anxiety
Counselling
Family Issues
Bereavement
Financial Wellbeing
Childcare Support
Relationship Advice
Legal Information
Medical Information
Tenancy and Housing Concerns
Alcohol and Drug Issues
Consumer Issues
24-hour access to Virtual GP Service for employees and their family
Access to a range of discounts via the “Blue Light Card “Scheme
Eyecare Voucher Scheme
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.