Receptionist
| Posting date: | 12 January 2026 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 26 January 2026 |
| Location: | Birmingham, B23 5DD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1604-26-0000 |
Summary
Act as the first point of contact for patients attending the practice, by telephone and in person Receive, assess, and respond to patient enquiries in a courteous and professional manner Book, amend, and cancel appointments in line with practice protocols Support access to services by signposting patients appropriately Process prescription requests and associated queries in accordance with practice procedures Maintain accurate and up-to-date patient records using clinical IT systems Use multiple IT systems confidently and efficiently, including clinical and communication platforms Manage incoming and outgoing correspondence and documentation as required Support clinicians with administrative tasks to enable effective clinical care Follow agreed processes for test results, letters, and clinical communications where applicable Maintain strict confidentiality and comply with data protection and information governance requirements Adhere to all practice policies, procedures, and standard operating protocols Contribute to a safe working environment by following health and safety guidance Work collaboratively with colleagues across the practice to support service delivery Support service pressures during busy periods and provide cover where required Participate in training, team meetings, and service development activities