General Manager - Visitor Centre & Larder Cafe
| Posting date: | 10 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 February 2026 |
| Location: | Fort William, PH33 |
| Remote working: | On-site only |
| Company: | HIJOBS |
| Job type: | Permanent |
| Job reference: | 273510 |
Summary
The Highland Soap Company is a family-run maker of organic soap and skincare at the foot of Ben Nevis. Our Visitor Centre and Larder Cafe welcomes tens of thousands yearly, with a strong full team. We seek a hands-on General Manager to lead daily operations and drive growth in tourism, retail and hospitality.
We’re The Highland Soap Company - a family-run maker of organic soap and skincare, based at the foot of Ben Nevis. Our Visitor Centre is one of the Highlands’ best-loved stops, combining a busy retail store with our Larder Café, welcoming tens of thousands of visitors each year. We have a strong, full-staffed team across all departments.
We’re looking for an experienced, hands-on General Manager to lead the day-to-day operation and drive the next stage of growth across tourism, retail, and hospitality.
The role
You’ll take ownership of site performance, standards, people, and guest experience - working closely with our directors to track KPIs and deliver commercial improvements across the shop and cafe.
What you’ll be doing
- Lead daily operations across retail and café, ensuring great service and smooth delivery
- Oversee rotas, stock, merchandising, food service standards and presentation
- Lead, coach, and develop a multi-skilled team across FOH, kitchen, and retail
- Own key site KPIs and reporting - sales, margin, labour, waste, conversion, and feedback
- Spot and deliver growth opportunities - events, new visitor experiences, developing the restaurant
- Maintain strong compliance across Health and Safety and HR processes - without central support