Receptionist/Administrator (Enquiry Support)
| Posting date: | 09 January 2026 |
|---|---|
| Salary: | £14,889.42 to £15,736.50 per year |
| Hours: | Part time |
| Closing date: | 08 February 2026 |
| Location: | Chesterfield, Derbyshire |
| Remote working: | On-site only |
| Company: | East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) |
| Job type: | Permanent |
| Job reference: |
Summary
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.
Job title: Enquiry Support
Salary: £14,889.42 (£23,161.32 FTE) per annum. From 1 April the salary will rise to £15,736.50 (£24,479 FTE) per annum
Based at: Office based in Chesterfield
Contract: Permanent, part-time (22.5 hours per week)
1. WHY THE POST EXISTS
Are you an organised, proactive and approachable individual? Do you have experience in providing reception cover? Can you provide a high-level of detail and do you have a passion for delivering exceptional customer service virtually and in-person? If so, you could be our next Enquiry Support team member.
In this role, you will provide a warm, well-organised, professional and enthusiastic administrative service including being responsible for the reception area and main phone lines.
As part of this front facing team, you must be a great communicator in-writing and verbally, be a team player, have strong computer skills, a willingness to learn, able to prioritise and multitask, and maintain a positive disposition.
You are a gateway to the Chamber for thousands of interactions each year, leading by example and contributing to the efficient and smooth running of our premises is an important task.
This role is part of a job share and operates as premise cover, therefore, the usual working pattern will be 9am to 5pm on Monday, Wednesday and Friday with a 30-minute unpaid break each day.
2. THE KEY AREAS OF RESPONSIBILITY
Front of house – Act as the first point of contact for all visitors and callers, ensuring a welcoming, efficient, and professional experience. Lead by example in maintaining high service standards for both in-person and virtual interactions. Receive, sort, and distribute incoming mail and deliveries, and prepare outgoing post or collections.
Customer service – Deliver high-quality enquiry services, including greeting visitors, handling calls/emails, responding to and escalating customer issues, and managing visitor access. Coordinate contingency plans and provide ad-hoc cover on during job-share leave as needed.
Administrative support – Assist with updating maintenance logs and trackers, monitoring shared office and refreshments supplies, and ensuring common areas remain tidy and functional, maintaining accurate records, following up on outstanding facilities issues and supporting ongoing improvements to internal processes.
Communications support – Contribute to communication and information-sharing across teams, and ensure internal systems are functioning smoothly. Maintain and update a reception ‘how-to’ guide.
Health, safety and compliance – Ensure all front-of-house operations align with company policies, including health and safety, access control, and security procedures. Escalate issues for resolution and assist with preventative measures to reduce complaints or disruption. Act as a first aider and fire warden onsite, and support evacuations including drills and fire alarm testing (training provided).
3. APPLICANTS WILL POSSESS
- Previous experience in a front-of-house or reception role.
- Excellent communication and interpersonal skills.
- Independent working confidence but also as a team player.
- Familiarity with customer management in-person and virtually.
- Strong organisational and multitasking abilities.
- Experience being discrete and handling confidential information.
- Confident using Microsoft Office (particularly Outlook, Teams and Word).
- A professional, can-do attitude and the ability to remain calm under pressure.
- A willingness and ability to learn on-the-job.
- Personable and approachable but also constructive.
- Strives for continuous improvement in a positive manner.
- Reliable, punctual and proactive.
- Attention to detail.
- Flexible and responsive to the needs of a dynamic environment.
- Able to listen to and accept feedback, acting to continually improve processes.
- Awareness of health and safety, and data protection protocols.
4. WHAT YOU CAN EXPECT IN RETURN
- 25 days holiday plus bank holidays each year (pro rata for part time).
- 8% employer contribution to pension scheme (non-contributory for employee).
- Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
- Your Birthday off plus an extra day of leave after 5 and 10 years' service.
- Life assurance (death in service support scheme) for your beneficiaries.
- Dress for the day policy.
- Two CSR days to take per year (volunteering activity).
- Access to tax-free childcare and Bike2Work schemes.
- Special leave for bereavement, compassionate leave & dependent related time off.
- Learning and development opportunities.
- Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
- Recognition and engagement schemes including our Our Stars.
- Tax free 45p per business mile for cars (up to 10,000 miles per year).
5. HOW TO APPLY
If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.
Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes.
The closing date for applications is ongoing (we close ongoing adverts once sufficient applications are received).
6. COMPANY STATEMENT
Please visit our website to read the company statement.
Job title: Enquiry Support
Salary: £14,889.42 (£23,161.32 FTE) per annum. From 1 April the salary will rise to £15,736.50 (£24,479 FTE) per annum
Based at: Office based in Chesterfield
Contract: Permanent, part-time (22.5 hours per week)
1. WHY THE POST EXISTS
Are you an organised, proactive and approachable individual? Do you have experience in providing reception cover? Can you provide a high-level of detail and do you have a passion for delivering exceptional customer service virtually and in-person? If so, you could be our next Enquiry Support team member.
In this role, you will provide a warm, well-organised, professional and enthusiastic administrative service including being responsible for the reception area and main phone lines.
As part of this front facing team, you must be a great communicator in-writing and verbally, be a team player, have strong computer skills, a willingness to learn, able to prioritise and multitask, and maintain a positive disposition.
You are a gateway to the Chamber for thousands of interactions each year, leading by example and contributing to the efficient and smooth running of our premises is an important task.
This role is part of a job share and operates as premise cover, therefore, the usual working pattern will be 9am to 5pm on Monday, Wednesday and Friday with a 30-minute unpaid break each day.
2. THE KEY AREAS OF RESPONSIBILITY
Front of house – Act as the first point of contact for all visitors and callers, ensuring a welcoming, efficient, and professional experience. Lead by example in maintaining high service standards for both in-person and virtual interactions. Receive, sort, and distribute incoming mail and deliveries, and prepare outgoing post or collections.
Customer service – Deliver high-quality enquiry services, including greeting visitors, handling calls/emails, responding to and escalating customer issues, and managing visitor access. Coordinate contingency plans and provide ad-hoc cover on during job-share leave as needed.
Administrative support – Assist with updating maintenance logs and trackers, monitoring shared office and refreshments supplies, and ensuring common areas remain tidy and functional, maintaining accurate records, following up on outstanding facilities issues and supporting ongoing improvements to internal processes.
Communications support – Contribute to communication and information-sharing across teams, and ensure internal systems are functioning smoothly. Maintain and update a reception ‘how-to’ guide.
Health, safety and compliance – Ensure all front-of-house operations align with company policies, including health and safety, access control, and security procedures. Escalate issues for resolution and assist with preventative measures to reduce complaints or disruption. Act as a first aider and fire warden onsite, and support evacuations including drills and fire alarm testing (training provided).
3. APPLICANTS WILL POSSESS
- Previous experience in a front-of-house or reception role.
- Excellent communication and interpersonal skills.
- Independent working confidence but also as a team player.
- Familiarity with customer management in-person and virtually.
- Strong organisational and multitasking abilities.
- Experience being discrete and handling confidential information.
- Confident using Microsoft Office (particularly Outlook, Teams and Word).
- A professional, can-do attitude and the ability to remain calm under pressure.
- A willingness and ability to learn on-the-job.
- Personable and approachable but also constructive.
- Strives for continuous improvement in a positive manner.
- Reliable, punctual and proactive.
- Attention to detail.
- Flexible and responsive to the needs of a dynamic environment.
- Able to listen to and accept feedback, acting to continually improve processes.
- Awareness of health and safety, and data protection protocols.
4. WHAT YOU CAN EXPECT IN RETURN
- 25 days holiday plus bank holidays each year (pro rata for part time).
- 8% employer contribution to pension scheme (non-contributory for employee).
- Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
- Your Birthday off plus an extra day of leave after 5 and 10 years' service.
- Life assurance (death in service support scheme) for your beneficiaries.
- Dress for the day policy.
- Two CSR days to take per year (volunteering activity).
- Access to tax-free childcare and Bike2Work schemes.
- Special leave for bereavement, compassionate leave & dependent related time off.
- Learning and development opportunities.
- Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
- Recognition and engagement schemes including our Our Stars.
- Tax free 45p per business mile for cars (up to 10,000 miles per year).
5. HOW TO APPLY
If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.
Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes.
The closing date for applications is ongoing (we close ongoing adverts once sufficient applications are received).
6. COMPANY STATEMENT
Please visit our website to read the company statement.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.